Bilingual English/spanish Operator

hace 4 semanas


Bogota, Colombia Nora Aguirre LLC A tiempo completo

Job Title: Bilingual English and Spanish Phone Operator - Real Estate

$3.30USD/HR

We are currently seeking a talented and customer-focused Bilingual English and Spanish Phone Operator to join our top real estate company in Las Vegas, Nevada. As the first point of contact for our clients, you will play a vital role in delivering exceptional customer service and ensuring smooth communication between our company and our diverse client base.

**Responsibilities**:
Phone Operations:

- Answer and manage incoming calls promptly and professionally in both English and Spanish.
- Provide accurate information and address inquiries regarding our real estate services, property listings, and general company information.
- Direct calls to the appropriate departments or individuals, ensuring efficient and timely communication.

Customer Service:

- Engage with clients and prospects in a friendly, positive, and professional manner, building rapport and trust.
- Listen attentively to clients' needs, questions, and concerns, and provide appropriate assistance or direct them to the relevant team members.
- Ensure a high level of customer satisfaction by delivering exceptional service and promptly resolving any issues or complaints.

Multilingual Support:

- Communicate effectively in both English and Spanish, both verbally and in writing, to serve our diverse client base.
- Assist Spanish-speaking clients with completing necessary forms or documents.

Administrative Support:

- Maintain accurate and up-to-date client records in the company's database or CRM system.
- Perform general administrative tasks, such as scheduling appointments, managing calendars, and organizing files.

**Requirements**:
Bilingual Proficiency:

- Fluent in both English and Spanish (spoken and written) to effectively communicate with a diverse clientele.
- Able to accurately translate real estate-related documents and correspondence.

Customer Service Skills:

- Excellent interpersonal skills with a friendly and professional phone demeanor.
- Strong active listening skills and the ability to empathize with clients' needs.
- Proven experience in delivering exceptional customer service and resolving customer concerns effectively.

Organizational Abilities:

- Strong attention to detail and the ability to multitask efficiently in a fast-paced environment.
- Excellent time management skills to prioritize tasks and meet deadlines.
- Proficiency in using computer systems, including CRM software and Google Business Suite.

Real Estate Knowledge (preferred):

- Familiarity with the real estate industry and common terminology.
- Understanding of basic real estate processes, such as buying, & selling properties.

Availability:

- Flexible schedule to accommodate varying shifts, including evenings and weekends if required.

Pay: From $15,034 per hour


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