Operational Trainer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and **your life’s best work.SM**

**Key Responsibilities**
- Formulate training guides and determine instructional methods such as individual training, group training, master classes, demonstrations, workshops, etc.
- Select and/or develop training materials such as manuals, job aids, etc.
- Organize, coordinate and communicate training programs for the business.
- Manage new hires training and cross-skill sessions using innovative methods to increase retention and improve cost effectiveness.
- Responsible for monitoring approved and standardized curriculum assessment scores.
- Monitor, record, and evaluate training activities and program effectiveness.
- Provide feedback to management on individual and group trainings.

**Required Skills**:
- Bachelor degree or equivalent experience.
- 1+ Experience in product training (BPO) / Customer Service (BPO)
- MS Office Tools proficiency
- English proficiency.

can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.
- At OPTUM, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. _
- Diversity creates a healthier atmosphere: OPTUM is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. _

**Key words**:Operational Trainer, Trainer BPO, LOB - CYC.