Help Desk Technician Trilingual

hace 2 semanas

Colombia The Functionary A tiempo completo

Summary of the position

Trilingual position: English, French or Italian and Spanish

Itanlian // French communication skills B2 (Upper Intermediate) minimum requirement
- Key Responsibilities:_

Provide IT support (via phone and chat) to one of Insight’s clients.

Perform troubleshooting Office issues, unlock accounts in the Active Directory, reset passwords, etc.

Document calls with high quality and detail. Also follow up and solve tickets assigned.

Manage the knowledge base for Provision (create articles, remove them, review existing ones, etc.)

Qualifications:

- Experience as L1 Help Desk
- Professional studies related to IT Field is desirable.
- Exchange servers, Office 365, windows 10-11, Office 2013, TS Browsers, TS hardware.
- English and French communication skills B2 (Upper Intermediate) minimum requirement.
- Excellent grammar and spelling and communication skills.

**Salary**: $120,000 - $180,000 per month

**Language**:

- Inglés (preferred)
- Frances (preferred)
- Italiano (preferred)

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