Middle 2nd Line

We are looking for a remote Middle 2nd Line / Environments Support Engineer to offer technical and developer support to customers utilizing our Cloud Platform products, solutions, and APIs. The role requires a wide range of experience and technical know-how in networking, Linux, and GCP Networking. You will work hand in hand with a global 24x5 support organization to provide technical support to customers while adhering to notification and escalation procedures.

RESPONSIBILITIES
- Provide support to customers using Cloud Platform products, solutions, and APIs, including Google Compute Engine and related services
- Give technical support and assistance as part of a global 24x5-support organization
- Collaborate closely with Engineers and Product Managers to enhance the product and ensure customer success
- Design, deploy, follow, explain, and enhance defined ITIL/ITSM processes in his team and linked teams
- Handle change requests and incident tickets for the remaining Infrastructure Teams - Incident Management, Problem Management, and Change Management
- Set up monitoring, conduct performance audit, and optimize performance
- Provide tactical vision and thoroughly test work using test cases
- Follow standards for business communications involving operational issues

**REQUIREMENTS**:

- 2+ years of experience as a Networking Engineer or a combination of Networking and Sysadmin roles
- Strong knowledge of Linux/UNIX and Windows Server
- Familiarity with web and mail protocols (HTTP, TLS, SMTP, etc.)
- Knowledge of GCP Networking
- Experience with layer-2, layer-3, and/or layer-4 network protocols and technologies, TCP, UDP, HTTP/HTTPS, REST, SOAP, NFSv4.x, SMB
- Experience with routing protocols (OSPF, BGP, EIGRP, VRRP, IP, HSRP, MPLS, BGP for dual ISP, etc. protocols) and setup load balancing
- Familiarity with multi-tasking and multi-processing, with experience in shell scripting
- Comprehensive understanding of network security practices and tools (firewall policies, rules, best practices, VPN, IPSEC, GETVPN)
- Experience with VMs (Google Compute Engine, VMware, Amazon EC2, etc.)
- Ability to set up monitoring, conduct performance audits, and optimize performance
- Comprehensive understanding of administration (user accounts, permission models, access control)
- Able to design, deploy, follow, explain, and enhance defined ITIL/ITSM processes in your team and linked teams
- Experience troubleshooting with network troubleshooting tools (traceroute, iperf, tcproute) and identifying latency and performance issues
- Familiarity with SQL
- English proficiency of at least B2+ level

NICE TO HAVE
- Experience with GCP Containers

WE OFFER
- Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
- Health Coverage - Health and wellness are important, that is why we have you and up to four family members in a premiere health plan. We have a couple of options, so you can choose what is best for you and your family
- Visual Benefit - Seeing your work for us would be a sight for sore eyes. We want your vision to always be at 100% which is why we offer up to $200.000 COP for any visual health expenses
- Life Insurance Plan - We have partnered with MetLife to offer a full-coverage Ife insurance plan. So, your family is covered, even if you are gone
- Medical Leave Coverage - We are one of the few companies that cover 100% of your medical leave, for up to 90 days. Your health is the most important thing to us
- Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
- Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
- Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
- Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams
- Are you open to relocation? - If you want to relocate to another country and we have the right project, we will assist you every step of the way, to help you and your family, reach your new home