Customer Success Analyst

hace 6 meses


Bogota, Colombia Rappi A tiempo completo

Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos

¿Quieres saber por qué Rappi?
- ️ VEMOS OPORTUNIDADES donde otros ven problemas;
- ️ VEMOS CERCANIA donde otros ven distancia;
- ️ VEMOS ADRENALINA donde otros ven presión.

Únete a un equipo donde todos somos capaces de TODO, donde todos tenemos las mismas oportunidades, sin importar género, raza, orientación sexual, religión, nacionalidad, edad, discapacidad, formación o experiência.

¿Te ha gustado lo que has leído hasta ahora? Descubre cómo entregarás magia junto con nosotros a través de tu misión Rappi

Revisa cómo impactarás nuestro ecosistema:
Cargo is Rappi’s B2B logistics as a service (LaaS) solution. Today Cargo operates with a handful of retailers and a product in constant development. Our goal is to become Latam leaders of “last-mile as a service” providers by developing a robust solution followed by streamlined biz ops processes where we can offer it at scale, pushing our allies to become a top-class e-commerce player, identifying hot spots and opportunities not only inside our operations but also in our partner’s.

Como parte de Rappi, serás responsable de:- Ensure that we are within healthy operative levels continuously overseeing each of the key indicators and implementing action plans when necessary- Identify areas for improvement in the different business processes and propose creative solutions to address them- Implement growth campaigns with partners and act as a consultant to help them grow their businesses- Analyze strategies applied to top-tier allies and adequate them to the mid-low segment of allies- Become our communication channel with allies’- Receive and communicate allies’ feedback and market need into concrete technical features we can develop to strengthen our product- Be an expert in the industry, and understand market opportunities and requirements

Bien y ahora, ¿Cuáles son los requisitos para que yo sea parte de este universo de neón?- Between 1-2 years of professional experience, managing business relations with different stakeholders, in operations, and/or consulting or strategy roles.- Bachelor's degree, preferably in engineering or business administration- Experience in account management or last-mile logistics is desirable- Bilingual proficiency in English and Spanish. Nice to have also Portuguese- Strong communication skills willing to collaborate with many different teams and seniority levels- Entrepreneurial, proactive, and productive with a “roll up your sleeves” attitude

Tipo Empleador:
Regular

Empleador:
Rappi Technology Colombia

Para más información consulta nuestra pagina web

y revisa nuestras reseñas en Glassdoor

Te esperamos con mucha ansiedad y brillo en los ojos para entregar magia juntos
_#Rappi_



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