Customer Care Associate, Cpg

hace 1 mes

Cali, Colombia Avidbots A tiempo completo

**CPG Developer**

Avidbots is a robotics company with a vision to bring robotic solutions into everyday life to increase organizational productivity and to do that better than any other company in the world. Our ground-breaking product, the Neo autonomous floor scrubbing robot, is deployed around the world and trusted by leading facilities and building service companies. Headquartered in Kitchener, ON, Canada, Avidbots is offering comprehensive service and support to customers on 5 continents.

The CPG Developer provides internal support to the company and assists with front line support by creating “cleaning plans” for our clients, providing comprehensive cleaning solutions.

The CPG Developer may be required to travel to client sites in other regions and abroad. They must show a keen attention to detail and be able to work within the proper policies and procedures as required by the Internal planning/software team. Other duties may be assigned as necessary.

Since we are a start-up, you will be wearing many hats - the job might include helping setup testing frameworks, continuous integration and helping with other software development tasks. You will be working alongside an experienced team of robotics veterans and programmers to support you along the way.

**Main Tasks**:

- Interface with distributors and deployment teams to create and deliver customized cleaning plans and solutions for customers
- Communicate the solutions to the clients and document the process for issue tracking
- Work closely with the Customer Success team and the Deployments team by providing 30-, 60- and 90-days report on product use, productivity, challenges, efficiency, etc
- Consult best practices document and manuals to resolve client issues
- Willing to carry out site visit and analysis to deliver custom solutions for challenging environments
- Provide pre and post sales support to customers
- Participate in testing new versions of the software and provide suggestions for improvement
- Manage/supervise other team members to create cleaning plans during high demand periods
- Provide advice and training to on-site cleaning staff and new hires as required
- Help with general software development tasks as necessary (testing frameworks, etc)
- Actively review and resolve tickets assigned to the Cleaning Plan Generation (CPG) team
- Handle customer communications using CRM software

**Main Requirements**:

- B.Sc. in computer science, engineering or equivalent
- Comfortable working in English (at least level B2)
- Basic understanding of Robotics (path planning, localization, object detection etc)
- Familiar with Linux-based operating systems

**Bonus**:

- Strong knowledge of modern HTML, CSS, Javascript and PHP is plus
- Good knowledge of Python and Databases is an asset
- Working knowledge of ROS, CAD and vector drawing is preferred

  • Practicante Psicología

    hace 2 meses

    Cali, Colombia EMERGIA CUSTOMER CARE A tiempo completo

    Reciban un cordial saludo de parte de **Emergia Customer Care Colombia.** Nuestra empresa dedicada al customer journey, está en la búsqueda de nuevos talentos que puedan hacer parte de nuestra gran familia, por esta razón estamos en la búsqueda de estudiantes del programa **Psicología**, esto con el fin de apoyar el proceso de formación de los...

  • Practicante de Psicología

    hace 1 semana

    Cali, Colombia EMERGIA CUSTOMER CARE COLOMBIA S.A.S A tiempo completo

    Recibe un cordial saludo de parte de **Emergia Customer Care Colombia.** Nuestra empresa una multinacional española dedicada al customer journey, está en la búsqueda de nuevos talentos que puedan hacer parte de nuestra gran familia, por esta razón estamos en la búsqueda de estudiantes del programa **Psicología o técnicos en talento humano y...

  • Practicante de Psicología

    hace 1 semana

    Cali, Colombia EMERGIA CUSTOMER CARE COLOMBIA S.A.S A tiempo completo

    Recibe un cordial saludo de parte de **Emergia Customer Care Colombia.** Nuestra empresa una multinacional española dedicada al customer journey, está en la búsqueda de nuevos talentos que puedan hacer parte de nuestra gran familia, por esta razón estamos en la búsqueda de estudiantes del programa **Psicología o técnicos en talento humano y...

  • (90% English) Customer Service Associate

    hace 1 mes

    Cali, Colombia Teleperformance A tiempo completo

    What We’re Looking for ️Why TP?We are experts in global digital business services in 100 countries with nearly 500,000 Teleperformers around the world! Great Place To Work has certified us as one of the best places to work for in Colombia and the world. We don't stop innovating and we always go beyond.Are you ready to be part of the TOP team? What...

  • Customer Service Representative 1

    hace 3 semanas

    Cali, Colombia Sitel A tiempo completo

    **Customer Service Representative 1**: - Req ID#: 195351- Cali, Cali, CO- Job Description: **About Us**: Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions,...

  • Customer Service Representative 1

    hace 2 semanas

    Cali, Colombia Foundever A tiempo completo

    **About Us** Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...

  • Customer Service Representative 1

    hace 5 días

    Cali, Colombia Foundever A tiempo completo

    **About Us** Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...

  • Customer Service Representative 1

    hace 3 semanas

    Cali, Colombia Foundever A tiempo completo

    **About Us**: Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...

  • Customer Service Representative 1

    hace 3 semanas

    Cali, Colombia Foundever A tiempo completo

    **About Us** Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...

  • Cali - Customer Service Agent

    hace 2 semanas

    Cali, Colombia Foundever™ A tiempo completo

    About Us Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...

  • Cali - Customer Service Agent

    hace 1 semana

    Cali, Colombia Foundever™ A tiempo completo

    About Us Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...

  • Cali - Customer Service Agent

    hace 2 semanas

    Cali, Colombia Sitel A tiempo completo

    About UsFoundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...

  • Cali - Customer Service Agent

    hace 2 semanas

    Cali, Valle del Cauca, Colombia Foundever™ A tiempo completo

    About UsFoundeverTM is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless...

  • Cali - Customer Service Agent

    hace 1 semana

    Cali, Valle del Cauca, Colombia Foundever™ A tiempo completo

    About UsFoundeverTM is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless...

  • Customer Service Sales Representative

    hace 1 semana

    Cali, Colombia Foundever A tiempo completo

    Customer Service Sales Representative - Client Sales Req ID#: 372733 Manchester, Manchester, GB Job Description: What’s in it for you?Are you a customer service representative looking to expand your skills and maximise your potential earnings? Are you looking for a role that rewards you the more you put in? With our sales through service commission...

  • Customer support specialist with German and English

    hace 2 semanas

    Cali, Colombia Foundever A tiempo completo

    Customer support specialist with German and English Req ID#: 365915 Sofia, Bulgaria, BG Job Description: About UsFoundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX...

  • Financial Executive Sr

    hace 3 semanas

    Cali, Colombia Colgate-Palmolive A tiempo completo

    No Relocation Assistance Offered 160174 - Cali, Valle del Cauca, Colombia **Who We Are** Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and...

  • Fresher Admin Trainee Customer Care Remote

    hace 2 semanas

    Cali, Colombia GREEN DAY A tiempo completo

    Best Industry **Stellenbeschreibung**: WhatsApp Us For InterviewAppointment+917900880236 Management Group (A) HR Executive/HR Manager/Asst Manager/Admin Executive/Admin Manager/ Project Manager, Management Trainee, Business Executive, Management Executive, Management Trainee (MBA’s, Hotel Management & Admin), Team Leader, Supervisor. Finance Group...

  • Fresher Admin Trainee Customer Care Remote

    hace 1 semana

    Cali, Colombia GREEN DAY A tiempo completo

    Land **:Kolumbien** Bundesland **:Valle del Cauca** Bundesland **:Cali** Stadt **:CALI** Berufsfelder **:Handel** Vertragsform **:Praktikum/Traineeship** Arbeitszeit **:Vollzeit** Berufserfahrung **:Student** **Vorstellung des Unternehmens**: Best Industry **Stellenbeschreibung**: **WhatsApp Us For...

  • Financial Executive Sr

    hace 3 semanas

    Cali, Colombia Colgate-Palmolive Company A tiempo completo

    No Relocation Assistance Offered# 160174 - Cali, Valle del Cauca, ColombiaWho We AreColgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and...