Team Leader

hace 2 semanas


San Vicente Ferrer, Colombia DHL A tiempo completo

About the Role:
Interact with the stations / Countries and co-ordinate with the team members to ensure correct and timely documentation to the customer. To supervise, train, and guide the team members to execute their tasks. Supervise staff in accordance with company policies and procedures. Define the processes, KPI (SMART), roles within the programs and find opportunities for improvement according to the needs of the client with the support of BPO & Transition Manager

Specific Actions:

- Manage, develop, direct and control a team with more than ~13/16 FTEs with the objective of delivering the full range of services in order to achieve customer’s targets
- Assist in monitoring and ensuring standard business processes
- Participate in problem solving and process improvement process together with Team Manager
- Evaluate department processes. Recommend and coordinate needed changes based on process analysis.
- To understand the requirement of the station’s / countries documentation and devise guidelines to the teams to ensure compliance
- Work closely with colleagues in the business to identify solutions, best practices and KPIs to improve existing processes.
- Supervise staff in accordance with company policies and procedures.
- Establish employee goals and conduct employee performance reviews.
- Provide inputs towards staff scheduling to include: work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations.
- Participate in Internal Audit activities to ensure management system is effectively maintained
- Assist staff to resolve complex problems and responsible for quality control.
- Drive Employee Engagement and Customer Satisfaction Processes.
- To have a periodic meeting with the team members to discuss on the productivity and feedback

Who Can Apply:

- Professional in Accounting / Administration with experience in accounting standards and emphasis on tax regulations, Balance Sheet - Profit and Loss Statement (P&L) analysis and knowledge of operation accounting.
- At least four years working experience, preferable within Global forwarding or GSC
- Operational accounting knowledge
- High level of English (dialogue, writing, listening).
- Computer knowledge (word, excel, power point)
- Advanced excel level (Macros, Pivot table)
- Detailed process knowledge of Operation cost and sales, account analysis skills activities in Global forwarding is of high advantage.

Key Capabilities / Competencies:

- Leadership
- Good Communication (verbal and written) and interpersonal skills
- Good People management Skills
- Self-Learning and Development
- Ability to work under pressure
- Planning & Organizing
- Accountability
- Communication
- Teamwork
- Customer Orientation
- Commitment to Excel
- Decision Making
- Developing others
- Financial Analysis



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