HR Services Specialist
hace 6 días
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us
**Job Description**:
**Key Responsibilities**:
- Receives, routes, resolves, and properly closes all RA HR inquiries within their specialty or assignment in an accurate and timely manner. Specialist areas could include, but are not limited to: hiring and onboarding, employee data changes, leave of absence administration, accommodation requests, employee separations, global mobility transactions, and local benefit or payroll support.
- Identifies and implements process improvement projects to enhance customer experience.
- Handles escalated requests and provides a proper solution by analyzing the problem, the impact on the customer and advising on any appropriate actions.
- Creates and delivers training to newly hired HR Specialists related to Standard Operating Procedures (SOPS) customer service best practices and can share data’s insights with the team
- Collaborates with appropriate HRSC leadership/staff, COE, HRBP or third parties to resolve complex inquiries or transactions
- Accurately enters data into appropriate HR systems and tools
- Uses Workday Help tool to accurately capture, track, and follow-up on inquiries; entries used to monitor KPI trends, track performance, provide feedback, and improve quality
- Participates in system testing and identification of system and user-interface issues; provides feedback to HRSC leadership
- Performs daily review of open case cues to ensure inquiries/requests are being assigned, resolved, and closed properly and in a timely manner
- Identify opportunities to extend best practices to the rest of the HRSC team.
- Provide general advice and guidance on HR policies and procedures to new or existent employees and managers.
- Educate employees and managers on HR resources available to them and encourage the use self-service tools
- Maintain employee documentation (personnel file creation, retention, and deletion)
- Performs specific Local Procedures as Benefits Enrollment, Audits (if region requires).
- Provides consultation on integrating new acquisitions into our standard HR practices and systems.
- Execute in partnership with HRBPs/HRGs on business reorganizations to ensure organizational structures are accurate.
Minimum qualifications:
- Bachelor’s degree in Business Administration, Human Resources or related field.
- Two years of shared service center or HR representative experience in HR Operations and/or Global Employee Relations.
- Experience handling highly confidential and sensitive information.
- Interacts daily with peers and customers (typically internal) to exchange or present information. Builds stable working relationships internally
- Experience with HRIS systems.
- Proficiency Microsoft Office suite.
- Analytical ability
Desired qualifications:
- Two years of HR experience in any of the following areas: Global Payroll, HR Generalist, Employee Services, Compensation, HR services and call centers, document, records management, and/or HR data and systems.
- Workday Human Capital Management experience
- Ability to work with complex processes and systems
- Adapting to ambiguous situations
- Innovative thinking
- Ability to work with customer under stress or with complex situations
- Previous experience working in a HR Shared Services and an Outsourced Delivery model.
- Analytical mindset, with capacity to understand customer need to propose viable solutions
**Skills, Knowledge, Experience and Education***
- Proficiency in written and spoken English
- ERP knowledge (Workday, SAP)
- Excel skills
- Able to train new hires
- Good process/project management knowledge
- Ability to holistically think about processes and programs; anticipate impact of changes to end users
- Demonstrated ability to complete tasks on schedule and to the specified requirements
**Temperament**
**People and Collaboration**
- Analytical skills
- Detailed focused maintaining accuracy and timeliness of data
- Customer Service oriented with a high sense of urgency
- Strong team player and ability to collaborate with other team members.
- Demonstrates positive and proactive attitude especially during ambiguous or uncertain situations.
- Problem solving mindset
- Continuous improvement attitude
- Be proactive in providing solutions and have a consultative approach
- Builds relationships with other team
-
HR Services Specialist
hace 6 días
San Vicente Ferrer, Colombia Rockwell Automation A tiempo completoRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
-
Additional Services Specialist
hace 2 semanas
San Vicente Ferrer, Colombia Emerging Travel Group A tiempo completoEmerging Travel Group (ETG) is looking to hire an Additional Services Specialist, who will help our clients to add additional services to their bookings in a more effective way. Job Responsibilities - helping clients and partners to handle requests to add additional services, cancel or change bookings; - communication with hotels and suppliers; - recording...
-
HR Compliance and Operations Coordinator
hace 2 días
San Josi, Colombia CRG Solutions A tiempo completoJob OverviewWe are seeking a highly skilled HR Compliance and Operations Specialist to join our Shared Services team at CRG Solutions. This key role will provide critical support for various HR operations processes, ensuring compliance with federal, state, and local labor laws, as well as international regulations.
-
HR Compliance and Operations Specialist
hace 3 días
San Josi, Colombia CRG Solutions A tiempo completoCurrent job opportunities are posted here as they become available.We are looking for a full-time HR Compliance and Operations Specialist to join our Shared Services team.Reporting to the HR Operations Manager, the ideal candidate will be well-versed in compliance standards, have a strong attention to detail, and be able to effectively communicate with...
-
HR Operations Administrator
hace 2 semanas
San Vicente Ferrer, Colombia XML International A tiempo completoROLE SUMMARY: XML is steadily and rapidly expanding globally. We are an innovative and solution driven organisation and we are dynamically altering the way our clients access our services. Our business has grown exponentially, evolving from a service provider to a software platform as part of our mission to become the category leader. As XML’s HR...
-
Junior HR Coordinator Bogota
hace 3 semanas
San Vicente Ferrer, Colombia CRG Solutions A tiempo completoReporting directly to the HR Manager, this position is responsible for the daily support and maintenance of Human Resources Information Systems, the development of Human Resources related reports, and the improvement of HR-related processes. This is a full-time, hybrid role based out of our Corporate Office You will be the go-to person and first line of...
-
Solution Sales Specialist
hace 2 semanas
San Vicente Ferrer, Colombia Noventiq A tiempo completo**Noventiq is hiring!** If you want to be part of a global organization where your ideas are heard and innovation and collaborative spaces are a fundamental pillar, we are here for you. Our priority is to make sure that the people who work with us have the space to create ideas, the confidence to share them, and the resources and support to take them...
-
Audit Services Junior
hace 3 semanas
San Vicente Ferrer, Colombia PRGX Global, Inc A tiempo completoThe advancement of the retail audit process on a client by client basis to include data sets, audit tools, claim types to improve efficiency of process and optimise claim & revenue generation **Job Title**: Audit Specialist Junior **Location**: Medellín PRGX office, and Client audit sites as required **Reporting to**: Audit Specialist Senior...
-
HR Business Partner
hace 1 semana
San Vicente Ferrer, Colombia Rappi A tiempo completo¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...
-
Onboarding / Offboarding Specialist
hace 7 días
San Vicente Ferrer, Colombia Schlumberger A tiempo completo**Onboarding / Offboarding Specialist**: Bogota, D.C., Capital District, Colombia - Colombia **About Schlumberger** **About this role** **Key Responsibilities** - Will act as a first point of contact for new recruits. - Coordinates hiring process of new recruits (including but not limited to pre-employment screening, travel, relocation, effective start...
-
Associate HR Representative
hace 7 días
San Vicente Ferrer, Colombia ChampionX A tiempo completoChampionX has an immediate need for an **Associate H**uman Resources Business Partner** **(HRBP)** supporting our Chemical Technologies Colombia operations, in a temporary **fix-term position (6-month contract)**, based in **Bogota, Colombia.** In this position, you will assist with multiple human resources functions, including, but not limited to,...
-
Contact Center Global Services Advisor
hace 1 semana
San Vicente Ferrer, Colombia Johnson & Johnson A tiempo completoAt Johnson & Johnson, the largest healthcare company in the world, we come together with one purpose: to profoundly change the trajectory of health for humanity. Diversity & Inclusion are crucial to continue building our history of groundbreaking and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for...
-
Account Executive
hace 1 semana
San Vicente Ferrer, Colombia Oyster HR A tiempo completo**A little about us**: Oyster is on a mission to create a more equal world by making it possible for companies everywhere to hire people anywhere. In 2021, we grew rapidly, raising over $70 million in both Series A and Series B rounds and increasing our team size by nearly 10x. And we're just getting started! As a fully distributed startup, we've built an...
-
Human Resources Specialist
hace 2 semanas
San Vicente Ferrer, Colombia Dansk Flygtningehjælp A tiempo completoDanish Refugee Council is one of the world’s leading humanitarian NGOs, working in more than 40 countries to provide adequate assistance with a rights-based approach to refugees, asylum seekers, internally displaced persons, returnees and migrants. DRC is currently looking for a highly qualified Human Resource Specialist. **Overall purpose of the role**:...
-
Payroll Transaction Specialist
hace 3 semanas
San Vicente Ferrer, Colombia NOKIA A tiempo completo**Come create the technology that helps the world act together** Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves...
-
Evaluation Specialist
hace 1 semana
San Vicente Ferrer, Colombia Panagora Group A tiempo completoExperience : 7-10 years Panagora Group is a U.S. small business that provides monitoring and evaluation services in the international development industry and currently implements the USAID/Colombia Monitoring, Evaluation, and Learning (MEL) activity. The MEL activity provides technical and advisory services to USAID in the following components: (1)...
-
Social Media Content Specialist
hace 2 semanas
San Vicente Ferrer, Colombia SoftServe A tiempo completo**DIRECTION**: - MARKETING **PERSONAL RECRUITER**: - LESIA TERESHCHUK **LOCATION**: - BOGOTA **TECHNICAL LEVEL**: - INTERMEDIATE **WE ARE**: SoftServe isn’t just about technology — it’s about open-minded people who love technology and have everything they need to pursue their passion for innovating. We are about people who create bold things,...
-
Client Services Manager
hace 1 semana
San Vicente Ferrer, Colombia Cielo Talent A tiempo completoCompany Description Are you ready to accelerate your career? Join Cielo as a Client Services Manager! A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success! Cielo is a brand that reflects our big idea - that talent is rising - and with it our opportunity to rise above. We create...
-
Junior Operations Specialist
hace 3 semanas
San Vicente Ferrer, Colombia Storyblok A tiempo completoCompany Description From the start, we have seen unbelievable growth in community and usage on a global scale, empowering people and companies in 131 countries to build sustainable and reliable projects faster. As a company, we’ve grown 156% in the last year from 92 to 236 employees, across 45+ countries. We secured our **Series B funding of $47...
-
Talent Specialist HR
hace 3 semanas
San Vicente Ferrer, Colombia Sodimac Colombia A tiempo completo**Descripción de la Empresa**: Somos una empresa colombo chilena, con más de 25 años de experiência en el país y con cobertura en 25 ciudades. Estamos orgullosos de ser una organización diversa, de vocación global donde nuestros múltiples estilos culturales se constituyen en un verdadero aporte para alcanzar nuestro propósito: Juntos Construimos...