![Foundever](https://media.trabajo.org/img/noimg.jpg)
Bogota - Customer Service Agent
hace 4 semanas
**About Us**
Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
We are looking for a bilingual (Spanish & English) representative to deliver world-class customer support and build customer satisfaction
**Job Summary**
Answer incoming calls from customer service lines. We have a different options for you in terms of schedules and bonuses Do not hesitate to apply
**Primary Job Responsibilities**
- Ability to use tools and resources to support customers.
- Successfully complete and approve training and quality requirements (learning measures, coaching tools, call simulations, etc.)
- Answer incoming phone calls from customer service lines.
- Provide a high level of professional and competent service assistance.
- Effectively communicates resolution to customer issues, summarize ideas and provide concise answers.
- Create a positive impression of the brand whenever interacting with customers.
- Ensure that all issues are processed correctly and in a timely manner.
- Complete commitments expectations set with the customer.
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