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Customer Sucess Account Manager

hace 4 meses

Colombia HealthAtom A tiempo completo

En Healthatom somos un equipo de personas que cree que la tecnología debe ser un aliado en el fortalecimiento de accesos fundamentales en el mundo, uno de ellos:
**la salud**.

Por eso creamos soluciones que facilitan la gestión del día a día de cientos de clínicas, consultas y centros médicos de diversas especialidades.

Hoy, somos más de 130 colaboradores que, con valores como la excelencia, honestidad y compromiso, cuyo propósito es el de mejorar el servicio y el acceso a la salud de las personas. Con presencia en más de 20 países, y con más de 60 mil usuarios, hoy estamos viviendo un proceso de expansión, donde queremos incorporar al talento que logrará cumplir los próximos desafíos.

Estamos buscando a nuestro próximo Customer Success Account Manager quien tendrá la misión de entender las necesidades del cliente facilitando las herramientas que necesitan a través de nuestro producto y haciendo seguimiento a los procesos de renovación de su suscripción.

**Funciones**:

- Reducir la tasa churn entregando al cliente las herramientas necesarias para alcanzar su definición de éxito.
- Expandir cuentas mediante upselling y cross-selling.
- Acompañar al cliente durante el proceso de renovación de su suscripción.
- Educar a los clientes, generar contenido y herramientas que permitan entregar una guía sobre el uso de los addons de sus cuentas.
- Activar nuevas funcionalidades en la plataforma de clientes.
- Cumplir con la meta de retención, upsell y cross-sell mensual.
- Gestionar a diario las tareas y proyectos relacionados a sus funciones.

**Requisitos Mínimos**:

- Profesional titulado con experiência en área de clientes, como postventa, customer success, comercial, u otros.
- Mínimo 2 años de experiência en gestión y seguimiento de clientes.
- Manejo de CRM de clientes.

**Requisitos Deseables**:

- Experiência trabajando en empresa SaaS.
- Experiência trabajando en empresas relacionadas a la industria de la salud.

Te contamos sobre algunos de nuestros
**beneficios**:
Seguro complementario de salud (solo CL)

Trabajo remoto

Semana de vacaciones extra

Día libre de cumpleaños para que puedas celebrar

Aguinaldos

Betterfly para tu bienestar

Udemy para tu capacitación

Tenemos
**_Healthatomers _**en varios países de Latinoamérica, embajadores del tequila, la salteña, la arepa, el mate, los tequeños, el pisco sour y las humitas.

Somos un equipo buena onda, empáticos, proactivos y geniales en lo que hacemos. Demasiado talentosos, podríamos llenar una temporada entera de
_Master Chef_,
_The Got Talent_,
_The Voice_, programa de deportes, de cine, petlovers y muchos otros jajaja.

Postula Y ayudemos a transformar la salud en todo el mundo. Contamos contigo.