Scheduler for Usa

hace 3 semanas


Manizales, Colombia Solvo Global A tiempo completo

**Buscamos personas como tú**

Únete a la mejor empresa en crecimiento con un ambiente totalmente diferente, lleno de nuevas experiências y oportunidades.

En esta oportunidad, buscamos un/una**:Scheduler in Training USA**

Vacante **presencial** en las ciudades de**:Bogotá, Medellín, Bucaramanga y Barranquilla**
- Durante el entrenamiento, la vacante es remota, en operaciones es **TOTALMENTE PRESENCIAL**

**Schedule**:Por lo general nuestros clientes trabajan de lunes a viernes de 8 am a 5 pm. Sin embargo hay cuentas donde pueden trabajar algún que otro sábado, o de martes a sábado, esporádico pero pasa.

Por lo tanto, se pide disponibilidad completa 24/7 con dos dias off a la semana, sin ninguna restricción ya que varias cuentas están otras zonas horarias. Algunas son horarios nocturnos. Algunas tienen 1 día OFF y otras 2 días OFF; por lo tanto, se pide disponibilidad completa.

Si es On Call, son dos días off en semana.
- **LOS HORARIOS SE PUEDEN ASIGNAR DE FORMA ALEATORIA, DEPENDIENDO DE LO REQUERIDO EN LA OPERACIÓM**

**Requisitos**:

- Deseable experiência en servicio al cliente o funciones administrativas y de negocios
- Nível de inglés: +85%
- Habilidades comunicativas vía llamada
- Deseables personas con carreras provenientes de disciplinas humanas.
- Disponibiiidad 24/7
- Habilidades computacionales y con Microsoft Office

**Remuneración: Plan carrera**
- Durante el entrenamiento 3 semanas: Base prestacional de 1.170.000 COP más auxilio no prestacional de 630.000 COP, para un total de **$1.800.000** + auxilio de transporte.
- En operación de 0 a 6 meses: Base prestacional de 1.755.000 COP más auxilio no prestacional de 945.000 COP, para un total de **$2.700.000** + auxilio de transporte.
- En operación de 6 a 12 meses: Base prestacional de 1.852.500 COP más auxilio no prestacional de 997.500 COP, para un total de **$2.850.000** + auxilio de transporte.
- Llevando 1 año en operación: Base prestacional de 1.950.000 COP Más auxilio no prestacional de 1,050.000 COP, para un total de **$3.000.000** + de auxilio de transporte.
- **On call program - turnos nocturnos**: Después del entrenamiento, pasarías inmediatamente a ganar una base prestacional de 1.950.000 COP Más auxilio no prestacional de 1,050.000 COP, para un total de **$3.000.000** + auxilio de transporte (si aplica). + recargos nocturnos.

**Responsabilidades**:

- Inicialmente entrarás a nuestra escuela de schedulers, en la cual te enseñaremos como ser un scheduler para compañías norteamericanas. Mientras te entrenamos, también recibirás remuneración por capacitarte con nosotros.
- Una vez pases a ser un scheduler, serás responsable de mantener la relación entre el cliente y personal interno de la compañía y, ayudar a proporcionar la "mejor experiência de atención al usuario" tanto para clientes como empleados.
- Garantizarás que todas las solicitudes se reciban de forma precisa y detallada y se gestionen adecuadamente, mientras realizas diversas actividades de supervisión para la programación del personal adecuado para cada uno de tus clientes; realizarás procesamiento de tarjetas de registro de horas, cuando sea necesario; y supervisión del sistema de telefonía y otras responsabilidades relacionadas con las nóminas, según sea necesario. Como Scheduler trabajarías con agencias de caregivers, donde recibirás llamadas de clientes que requieren un cuidador para su papa, mama, abuelito o aquel adulto mayor que no puede cuidarse solo.

Pay: $1,800,000 - $3,000,000 per month


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