HR Solutions Expert
hace 6 meses
The Solutions Expert is responsible for providing outstanding service experiences in a HR shared service center. Following defined processes and work instructions, master various HR and service systems to perform and track work, providing excellent customer service, while managing customer and stakeholder expectations are essential functions of the role. The Solutions Expert will also work with other teams to provide service or resolve employee issues.
**Primary Responsibilities**
**Provide excellent service and demonstrate mastery of **one core program** supported by the HR Solutions Center**
- **Resolve employee inquiries in the contact center** - efficiently interacting with employee and leaders via phone, chat and ticket to answer questions and resolve problems during first contact.
- ** Manage the compliance requirements for new hires and other for-cause reviews - **Initiate and adjudicate background check as appropriate, review findings against Asurion standards, make pass/fail determinations in partnership with HR experts or Legal team. Manage escalated issues in partnership with leadership.
**Provide excellent service **in some of the support programs** managed by the HR Solutions Center**
- **Provide new employee onboarding support -** Manage I-9 processes per guidelines, update HR systems to ensure accuracy when employees do not start on day 1, provide onboarding concierge services to professional new hires as appropriate, supporting day 1 onboarding for corporate hires.
- ** Processing various invoices for payment and managing purchase orders to support HR operations -** Review invoices with business partners, manage timely processing in the finance system, list invoices for accrual by finance as appropriate, create and maintenance purchase orders as appropriate.
- ** Perform process support activities for various vital programs -** Manage the Employee Referral Program payment process, maintain the Job Description Library, create various offer letters for inline promotions, respond to information requests related to unemployment/garnishments/verification of employment, support electronic document processes as appropriate.
**_ Manage confidential information, improve processes, dependability and owning resolution of issues _**
- **_Handle personally identifiable information_**_ (“PII”) that pertains to any individual (e.g. employees, job applicants, customers, etc.) in accordance with Asurion’s internal Privacy Policy, Information Privacy Standard, and public facing privacy policies. Complete any required privacy training. Promptly report any known or suspected loss, theft or unauthorized disclosure or use of PII to Global Security & Risk - Privacy Team_
- **_ Participate in process improvement projects _**_to drive efficiency and customer experience outcomes. _
- **_Display dependability _**_by being punctual and achieves an appropriate level of attendance._
- **_ Maintains ownership _**_of cases or other increments of work through resolution _
**_Requirements: _**
- _Twelve (12) months experience with direct accountability for customer and satisfaction in a customer service, call center, or service center environment, or twelve (12) months Human Resources related experience with employee benefits or recruiting experience strongly preferred._
- _ Bachelor's Degree or high School Diploma with industry experience, or a combination of education and industry experience._
- _ Six (6) months experience using various HR systems related to recruiting, benefits, core HR or payroll _
- _Strong computer skills _
- _Strong verbal and written communication skills_
- _ Proficient in Microsoft Outlook, Word and PowerPoint_
- _ Intermediate working knowledge of Microsoft Excel_
- _ Strong ability to multi-task as well as excellent organizational skills_
- _ Strong ability to ask probing questions to aid in problem solving _
- _High level of attention to detail_
- _ Excellent customer service skills (honor commitment, engage & listen, respect, own resolution)_
-
Junior HR Coordinator Bogota
hace 7 meses
San Vicente Ferrer, Colombia CRG Solutions A tiempo completoReporting directly to the HR Manager, this position is responsible for the daily support and maintenance of Human Resources Information Systems, the development of Human Resources related reports, and the improvement of HR-related processes. This is a full-time, hybrid role based out of our Corporate Office You will be the go-to person and first line of...
-
Automatizador QA Medium Híbrido
hace 6 meses
San Vicente Ferrer, Colombia Sophos Solutions A tiempo completo**¿Por qué nosotros?** Sophos Solutions es una compañía global de soluciones tecnológicas, con operaciones en 14 países alrededor del mundo. Nuestra casa matriz se encuentra en Colombia y contamos con filiales en 6 países, incluyendo Colombia, Estados Unidos, México, India, Chile y Panamá. Somos más de 1.500 personas expertas en tecnología,...
-
Workforce Administration Lead
hace 6 meses
San Vicente Ferrer, Colombia ConvaTec A tiempo completoPioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence and critical care, and infusion care. With around 10,000 colleagues, and a promise to be...
-
Extended Planning
hace 6 meses
San Vicente Ferrer, Colombia SAP A tiempo completo**We help the world run better** **PURPOSE AND OBJECTIVES** To address customer requirements in enterprise planning across industries. As an SAP Consultant, you will need to support current and upcoming SAP projects. This includes assisting key customers in adopting innovative cloud products, primarily focusing on financial planning and analysis **(FP&A)**...
-
Senior Marketing Operations Expert
hace 6 meses
San Vicente Ferrer, Colombia AgileEngine A tiempo completoID: 10203 **What you will do** - Stay up to date with new marketing tools; - Define and execute A/B tests and experiments to grow the number of leads and reduce costs across channels (Mass Mail, Linkedin, Paid Media, Inbound); - Work with technical experts to share learnings and opportunities; - Set up and track analytics. **Must haves** - +5 years in...
-
Lead Marketing Operations Expert
hace 6 meses
San Vicente Ferrer, Colombia AgileEngine A tiempo completo**What you will do** - Stay up to date with new marketing tools; - Define and execute A/B tests and experiments to grow the number of leads and reduce costs across channels (Mass Mail, Linkedin, Paid Media, Inbound); - Work with technical experts to share learnings and opportunities; - Set up and track analytics. **Must haves** - +5 years in outbound...
-
Solution Sales Specialist
hace 7 meses
San Vicente Ferrer, Colombia Noventiq A tiempo completo**Noventiq is hiring!** If you want to be part of a global organization where your ideas are heard and innovation and collaborative spaces are a fundamental pillar, we are here for you. Our priority is to make sure that the people who work with us have the space to create ideas, the confidence to share them, and the resources and support to take them...
-
Data Engineer
hace 7 meses
San Vicente Ferrer, Colombia Vantage Specialty Chemicals A tiempo completoVantage is a fast-growing, leading global supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of consumer and industrial markets. Through our chemistries, our customer focus and our vertically integrated farming, manufacturing, and formulation facilities around the world, we are Enabling Tomorrow’s...
-
Rpi Talent Acquisition Senior Supervisor
hace 6 meses
San Vicente Ferrer, Colombia Johnson & Johnson A tiempo completoDiversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest...
-
Representante de Farmacias
hace 7 meses
San Vicente Ferrer, Colombia Novasyte A tiempo completoÚnete a nosotros en nuestro emocionante trayecto! IQVIAes The Human Data Science Company, enfocada en el uso de datos y ciencia para ayudar a los clientes de la salud a encontrar mejores soluciones para sus pacientes. Formada a partir de la fusión de IMS Health y Quintiles, IQVIA ofrece una amplia gama de soluciones que aprovechan los avances en...
-
Sr. Accounting Analyst
hace 7 meses
San Vicente Ferrer, Colombia Advanced Sterilization Products A tiempo completoDuties and responsibilities Perform end to end monthly closing activities, from journal entries booking to FS elaboration/ presentation and variance explanations to senior management in strict adherence to corporate calendar. Perform and present month-end/ closing package along with relevant finance and controllership KPIs to senior management. Follow up on...
-
Team Lead-gold Mining
hace 6 meses
San Vicente Ferrer, Colombia Panagora Group A tiempo completo**Job Information**: Project/Activity - MELSAIndustry - USAIDCity - BogotaState/Province - Bogota, D.C.Country - ColombiaZip/Postal Code - 110111HIghest Level of Education - Master'sWork Experience - 3-5 years- Panagora Group is a U.S. small business that provides technical and advisory services related to the monitoring, evaluation, and learning of...
-
Team Lead-gold Mining
hace 2 semanas
San Vicente Ferrer, Colombia Panagora Group A tiempo completo**Job Information**:Project/Activity- MELSAIndustry- USAIDCity- BogotaState/Province- Bogota, D.C.Country- ColombiaZip/Postal Code- 110111HIghest Level of Education- Master'sWork Experience- 3-5 years- Panagora Group is a U.S. small business that provides technical and advisory services related to the monitoring, evaluation, and learning of USAID/Colombia's...
-
Trios Academy Trainer Colombia
hace 7 meses
San Vicente Ferrer, Colombia 3Shape A tiempo completo**Essential Functions**: **Assist in driving Academy utilization with regional presentations, flyers and social media.** **Provide expert-level pre and post-sale technical and clinical training of 3Shape TRIOS** **Conduct hardware and software training according to standard training protocols.** **Assists in evaluation of education deliverables and their...
-
Prin IT Quality Systems Spec
hace 7 meses
San Vicente Ferrer, Colombia Medtronic A tiempo completo**Careers that Change Lives** **We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive.** **Bring your talents to an industry leader in medical technology and healthcare solutions - we’re a...
-
People Advisor
hace 2 meses
San Francisco, Colombia Maersk A tiempo completoThe Opportunity: Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration,...
-
Technical Support Specialist
hace 1 semana
Sabanas de San Angel, Colombia Yngen Datacom Corp. A tiempo completoWelcome to Yngen Datacom Corp., where innovation meets precision at the intersection of various industries. Our team of experts is driven by a shared mission, vision, and values.Responsibilities:Provide timely and accurate responses to customer inquiries via phone, email, chat, or social media platforms.Address customer concerns, troubleshoot problems, and...