Learning Experience Leader

hace 3 semanas

Bogota, Colombia TaskUS A tiempo completo

**Overview**

**The Learning Experience Manager for Language and Communications training will be responsible for designing, implementing, and managing language training initiatives to enhance the communicative competencies of our teammates who speak English as a second/foreign language.**

**To deliver communication, culture, and soft skills assessment, training/coaching, and curriculum development to the organization in order to develop the linguistic abilities of the seasoned agents and newly hired trainees.**

**SPECIFIC RESPONSIBILITIES**

**Program and Resource Management**
- ** Collaborate with cross-functional teams (e.g., Recruitment, QA, Operations) to assess language and communication requirements for various departments and job roles.**
- **Develop and execute comprehensive language and communication training interventions tailored to the specific needs of the campaign/client (for both new hires and existing teammates).**
- **Hire, mentor, and manage a team of Language and Communication Leaders (trainers) who are primarily responsible for assessing communication skills, facilitating classroom training, and coaching.
**Training Delivery**
- ** Conduct training, workshops, and coaching sessions to improve our teammates' language proficiency, communication skills, and cultural awareness.**
- **Utilize various training methods, including e-learning, workshops, and one-on-one coaching, to accommodate diverse learning styles.
**Coaching**
- ** Develop individualized language coaching plans that cater to the unique needs and objectives of each campaign/LOB.**
- **Provide one-on-one coaching sessions that focus on core language competencies (e.g., vocabulary, grammar, fluency, and cultural nuances).**
- **Offer constructive feedback and guidance during coaching sessions to help teammates improve their language skills.**
- **Set achievable goals and milestones for teammates and track their progress.
**Assessment and Evaluation**
- ** Conduct thorough assessments to understand clients' language proficiency, specific goals, and areas requiring improvement.**
- **Administer language proficiency assessments to measure employees' progress.**
- **Analyze training effectiveness through feedback, surveys, and evaluation metrics, making necessary adjustments to training programs.**

**Reporting and Documentation**
- ** Maintain accurate records of training sessions, attendance, and teammate progress.**
- **Generate reports for senior management to demonstrate the impact of language and communication training programs.
**The success of the LX Manager will be measured through**:

- **Performance of learning programs deployed (reaction, performance, etc.)**
- **On-time delivery of projects managed**
- **Feedback from key stakeholders
**EDUCATION**

**Bachelor's degree in Linguistics, Communications, Education, or a related field with a CEFR/Language training background.**

**WORK EXPERIENCE**
- **2-3 years of experience in managing a team of language trainers**
- **3-5 years of experience facilitating communications training and coaching
**OTHER SKILLS**
- **Excellent (verbal and written) communication skills (CEFR C1 level, non-negotiable)**
- **Strong understanding of language acquisition principles and adult learning theory**
- **Leadership and project management capabilities**
- **Cultural sensitivity and awareness**
- **Strong analytical and problem-solving skills**
- **Proficiency in using training software and tools**
- **Ability to work independently and collaboratively in a fast-paced environment**
- **Ability to make decisions by using logic to identify key facts, explore alternatives, and propose quality solutions**
- **Ability to interact with peers, management, and other departments in a professional manner**
- **Ability to manage time effectively and efficiently

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