Customer Success Onboarding Specialist

hace 2 semanas


Bogota, Colombia Doctoralia Mexico A tiempo completo

**Descripción de la empresa**
Doctoralia es la plataforma líder en México que conecta Especialistas de Salud con Pacientes a través de nuestra página web y aplicaciones. Somos una empresa de SaaS que brinda soluciones para digitalizar el sector salud. Hemos crecido a triple dígito durante los últimos 3 años y queremos crecer aún más para hacer la experiência de la salud mas humana.

**Descripción del empleo**
Dar seguimiento a los especialistas premium de ONB a FAR a traves de llamadas y capacitarlos mensualmente incentivando el uso de las herramientas de la plataforma. (Virtual o presencialmente )
**Requisitos**
- Orientación a resultados
- Experiência mínima de 1 año en el área comercial
- Experiência mínima de 1 año en servicio al cliente
- Conocimiento en capacitación al cliente en plataformas y uso de servicios
- Capacidad de mantener contacto con la cartera asignada
- Conocimiento en protocolos de PQR y servicio al cliente
- Idealmente, conocimiento en herramientas para garantizar un proceso de calidad constante (HUBSPOT - AIRCALL - MEET- MOVIL CORPORATIVO)
- Capacidad de cumplir con los objetivos semanales y mensuales establecidos por la compañía
- Orientado a excelencia operativa.

**Información adicional**
- Rango Salarial base de 1.500.000 a 1.800.000 con base en experiência + comisiones y bonificaciones por cumplimento
- Día de cumpleaños compensatorio
- Trabajo en modalidad híbrida
- Bonos de alimentación people pass
- Medicina pre-pagada al sexto mes
- Plan de opciones sobre acciones
- Beneficio de educación para idioma inglés
- Plataformas de educación continua y descuentos con empresas


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