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Client Advocate

hace 1 mes

San Vicente Ferrer, Colombia Virtual Staffing LLC A tiempo completo

**Description**:
Client advocates study existing clients' needs and are entrusted by law firms to tend to those in a timely and cost-effective manner in order to improve client satisfaction.

**Job Tasks**:

- Call clients to check if they still have a valid case
- Call clients to check treatment status and cover any major question or concerns
- Engage with Case Managers to debriefs client request or concerns to evaluate action plan
- Update Internal cases with detailed notes
- Check overall client satisfaction(ongoing cases)

**Qualifications**:

- High school diploma or equivalent
- At least 2 years of BPO/Customer Service/Sales experience
- Excellent English oral and written communication skills with very good English accent
- Strong customer service, persuasion, and critical thinking skills
- Ability to work with databases and online technological platforms
- Ability to be detail-oriented, diligent, and flexible
- Ability to handle conflicting time demands and focus on task completion with little direction or need for supervisory follow-up
- Ability to work and maintain patience with diversified individuals of various backgrounds and professional competencies
- Committed to maintaining integrity and confidentiality on behalf of clients and the Firm
- With own laptop/desktop and reliable internet
- Willing to work on Pacific Standard Time (PST) schedule
*

Skills: *
- Customer Service
- Attention to Detail
- Time Management
- Problem Solving
- Business Communication
- Collaboration
- Follow-Up
- Empathy
**What we offer**:

- Permanent and Stable WFH employment
- Competitive Compensation and Benefits
- Wi-Fi Subsidy starting on the 3rd month of employment
- Healthcare Assistance on the 6th month of employment
- Work Remotely

Pay: From $1,923,600 per hour

COVID-19 considerations:
Permanent Work from Home

**Experience**:

- Customer Service: 2 years (required)
- BPO: 2 years (required)

**Language**:

- English (required)
Shift availability:

- Night Shift (required)