Ofr Operations Manager

hace 2 días


Bogotá Cundinamarca, Colombia DHL A tiempo completo

**Ocean Freight Operations Manager**

Bogotá, Colombia

**TU OBJETIVO SERÁ**:
Asegurar la implementación de la estrategia del producto Marítimo para Colombia, garantizando los níveles de servicio para importaciones y exportaciones y minimizando los riesgos para el producto. Definir, implementar y ejecutar estrategias de mejoras a la productividad del equipo operativo, asegurar la profitabilidad correcta del producto marítimo y/o alertar sus desviaciones. Asegurar la implementación de nuevos negocios junto al desarrollo de estrategias que acompañen al producto.

**TUS PRINCIPALES RESPONSABILIDADES**:

- Brindar soporte al Head de área y al equipo administrativo en temas relacionados con la operación.
- Realizar un rol intermediario y de liderazgo entre IT/BPO, FICO, Ventas, Operaciones y producto.
- Lidera, motiva y supervisa el equipo de operaciones marítimas asegurando un buen comportamiento del performance y productividad del área.
- Identifica las necesidades del cliente, buscando su fidelización a través de la satisfacción del servicio entregado.
- Desarrolla relaciones sostenibles con clientes corporativos.
- Es líder autónomo ante las emergencias del cliente y de su equipo de trabajo.
- Responsable de desempeño y gestión del GSC operativo.
- Impulsa la implementación de la estrategia OFR en el país, interactuando con los distintos Sub-departamentos del core business para alinear el cumplimiento de performance local (ISC/IP).
- Crea, desarrolla y mantiene buenas relaciones con los proveedores de servicios, facilitando contar con soporte autónomo en casos de urgencias.
- Station Metrics: Monitor y control directo de Loss-making files, Unbilled y Sick files.
- OceanThermonet Management: Tiene la Responsabilidad y autoridad de aprobar o rechazar el manejo de carga no conforme a lo establecido. Definir, implementar, monitorear y reforzar servicios Thermonet & estandarización GDP

**EXPERIENCIA, FORMACIÓN COMPETENCIAS REQUERIDAS**
- Profesional en Comercio Exterior o carreras afines.
- Conocimientos avanzados de Inglés hablado y escrito.
- Manejo de herramientas: MS Office: Excel - nível avanzado.
- Experiência de 5 años en el área de operaciones y/o producto Marítimo, desempeñando funciones similares a las descritas. Experiência en el manejo y liderazgo de personal
- Atención y servicio al cliente, comunicación, relaciones humanas, trabajo en equipo, organización, administración del tiempo.

¿Por qué hacer parte del equipo DHL?

Formarás parte de un equipo sólido que valora a sus empleados, la sociedad y el medio ambiente. Interactuarás con personas de todo el mundo, experimentando el espíritu internacional único de DHL. Ofrecemos beneficios y programas para ayudarte a gestionar tu tiempo dentro y fuera del trabajo, logrando un equilibrio saludable entre la vida laboral y personal. Además, brindamos planes de compensación, incentivos y bonos altamente competitivos.

DHL te brinda diversas oportunidades laborales en nuestras divisiones globales. Nuestro sistema de gestión del desempeño identifica tu potencial, evalúa tu rendimiento y planifica tu desarrollo continuo. Te capacitaremos para asumir responsabilidades y promoveremos tu crecimiento, tanto personal como profesional.

Nuestro compromiso:

- La red global más extensa, respaldada por más de 30,000 empleados apasionados.
- Procesos eficientes y tiempos de respuesta más ágiles.
- Soluciones superiores y un servicio al cliente excepcional.

Acerca de DHL Global Forwarding (DGF):

- Visión: La Compañía de Logística para el Mundo.
- Misión: Entregas Simples.
- Propósito: Conectamos personas, mejorando sus vidas.
- Valores: Respeto y Resultados.
- Objetivos: Empleador, proveedor e inversión preferido.

DGF es el líder mundial en servicios de carga aérea y uno de los principales proveedores de servicios de carga marítima. Garantizamos el transporte de todo tipo de envíos por vía aérea o marítima. Ofrecemos una variedad de opciones de rutas y satisfacción en la demanda de envíos multimodales.

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