Transformation Manager

IntroductionWelcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way. OverviewAbout Gallagher GCoE LatAm: Gallagher GCoE LatAm is part of Gallagher’s global network of Centers of Excellence, designed to deliver scalable, high-quality, and cost-effective solutions. Guided by enterprise priorities and a commitment to long-term value creation, GCoE LatAm positions itself as a dynamic and future-ready partner for our businesses and our people. What makes us different is The Gallagher Way, our shared commitment to doing business the right way, supporting each other, and creating opportunities to learn and grow. Through strategic service planning and the power of global talent, we drive operational efficiency, innovation, and sustainable growth across the region while fostering a collaborative environment where every colleague is valued, respected, and encouraged to explore new ideas. At GCoE LatAm, you’ll find more than a place to work. You’ll discover a culture where curiosity is celebrated, career journeys are supported, and the impact of your contributions can be seen around the world. This role will be responsible for identifying and leading the implementation of initiatives aimed at automating, digitizing, streamlining, consolidating, and outsourcing various activities within the organization's core business processes. Progress will be reported to local Ops Leaders. Additionally, the manager will be responsible for developing business cases supported by quantitative analysis to present to local leadership, offering actionable recommendations and guidelines. The role requires engagement with diverse corporate teams within the region, contributing to and leading ad hoc projects as necessary to advance the transformation agenda. The manager will provide support to operational initiatives and daily operations across countries in the region.  The Transformation Manager must possess exceptional problem-solving skills, the ability to influence people, strong communication capabilities, and a proactive approach. The individual should demonstrate a strong sense of ownership and autonomy in identifying the most impactful areas for engagement within the region. This role is part of a regional transformation group and involves interaction with regional and local C-suite leadership, as well as various functional teams.  This position will report to the VP of Operations & Strategy for CLC and is fully remote. Compensation is competitive, consisting of a base salary and annual performance bonus. Resumes in Spanish or English are accepted.  How you'll make an impactLead Process Improvement Initiatives: Identify and implement strategies to automate, digitize, streamline, and outsource activities within the organization's core business processes, ensuring alignment with Gallagher’s transformation goals. Develop and Present Business Cases: Create comprehensive business cases supported by quantitative analysis and present them to local leadership, providing actionable recommendations to drive decision-making and strategic planning. Engage with Corporate Teams: Collaborate with diverse corporate teams across the LatAm region to support and lead ad hoc projects that advance the transformation agenda, fostering cross-functional cooperation and innovation. Support Operational Initiatives: Provide assistance to operational initiatives and daily operations across countries in the region, ensuring effective implementation and monitoring of Standard Operating Procedures (SOPs). Report Progress to Leadership: Regularly report progress and outcomes of transformation initiatives to local Ops Leaders, and interact with regional and local C-suite leadership, maintaining high visibility with the Americas leadership. Monitor and Evaluate Impact: Establish metrics and evaluation frameworks to assess the impact of transformation initiatives on business performance. Continuously monitor outcomes and provide insights and recommendations for further improvements. Facilitate Insourcing Transition to LatAm GCoE: Oversee the transfer of specific operational activities to the LatAm GCoE project. This includes coordinating with relevant stakeholders to ensure a seamless transition, aligning processes with the insourcing strategy, and optimizing resource allocation to enhance operational efficiency.  About youBachelor in Business Administration, Engineering or other relevant field 3-5 years of experience in management consulting, corporate strategy, process management or similar Advanced English Proven track record of leadership Advanced Excel and Power Point skills Exceptional analytical and quantitative problem-solving skills Ability to work collaboratively in a team environment and with people at all levels in an organization Strong written and verbal communication skills  Nice to Have  Experience with Lean Six Sigma, Process Mapping, Design Thinking, Customer Journey Experience with digital transformation Experience in companies in the insurance, financial or services industry