Professional Services Manager

Hace 16 horas

Bogotá ciudad, Bogotá, Distrito Capital, Colombia Movate Jornada completa $ 90 - $ 150 Por obra

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As the manager of the Professional Services division, you will lead a team of highly qualified engineers and consultants who provide large-scale solutions to corporate clients. Your mission is to ensure high-quality execution, drive the team’s utilization and billing rate goals, expand the service offering nationwide/offerings globally, and serve as a strategic liaison with clients.

Key Responsibilities

Lead, mentor and scale a team of delivery consultants/engineers focused on engagements (design, deploy, migrate, optimize).
Ensure consistent and predictable delivery of services.
Partner closely with client to align services scope, pricing, timeline and resource commitments; provide input into proposals and offer managed services as required.
Drive resource planning, staffing, utilization metrics, revenue forecasting, project backlog management, timesheet/expense approval.
Establish and drive continuous improvement of delivery processes (methodology, templates, tooling, automation) to improve time-to-value, quality, repeatability and scalability of engagements.
Participate in weekly, monthly and quarterly reviews with customers and internal stakeholders to highlight outcomes, feedback, escalations and future opportunities.
Act as a trusted advisor with customers, ensuring the delivery team deeply understands customer technical/business needs, builds lasting relationships and helps them achieve security results.
Manage professional growth, hiring, training, performance and career development of team members.

Required Skills & Experience

8 years of experience in professional services/consulting, with at least 3 years in a team leadership role delivering security/networking services.
Strong hands‑on background (or familiarity) with (cloud-delivered firewall, secure web gateway, zero‑trust network access, SWG, SSE, etc).
Proven track record managing large scale deployments globally or across regions (multiple geographies, distributed teams, complex enterprise customers).
Excellent cross‑functional collaboration skills: able to engage with Sales, Product, Support, Customer Success, Partners and Delivery teams.
Strong business acumen: able to forecast revenue, utilization, margins, drive productivity, deliver customer satisfaction (CSAT/NPS) and service renewal/expansion.
Excellent communication and executive presence: able to translate technical and business issues, influence stakeholders at all levels, handle escalations.
Preferably certifications such as CISSP, PMP or vendor‑specific certifications (Networks certifications).
Bachelor’s degree in technical discipline (Computer Science, Information Systems, Electrical Engineering) or equivalent professional experience.

Nice‑to-Have

Experience in automation of service delivery or cloud‑based deployments (public cloud, multi‑cloud).
Experience building or scaling a Services COE (center of excellence) or automation tools for delivery.
Experience working in a high growth, fast‑paced cybersecurity company from a professional service or consulting standpoint.
Familiarity with tooling: CRM (Salesforce), service delivery platforms, project/portfolio tools.

Professional Services Manager

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Key Responsibilities

Required Skills & Experience

Nice‑to-Have

Empleos similares en Bogotá ciudad

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Professional Services Manager

Guarda esta oferta y sigue tu búsqueda

Key Responsibilities

Required Skills & Experience

Nice‑to-Have

Empleos similares en Bogotá ciudad

Ciudades principales