Manager I, Training
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Concentrix Experts Colombia S.A.S. seeks a Manager I, Training & Quality to lead and develop Training and Quality teams, align with client expectations, and drive continuous improvement. You will oversee leaders, mentor staff, and own reporting to stakeholders.
The role focuses on developing curricula, quality frameworks, and KPIs, partnering with Operations and Senior Leadership to improve productivity, customer experience, and profitability in a dynamic BPO environment.