Technical Support Engineer
hace 2 semanas
ComAp is looking for a bilingual (Spanish & English) Global Technical Support Engineer to join our growing team.
We are looking for energetic, passionate, and customer service-driven individuals to join our team in Colombia. Your main aim will be to provide a high level of technical support to our customers, as we strive to deliver best-in-class products, services, and ongoing support. This position will support the entire Americas region, including LATAM, US, and Canada.
Only resumes submitted in English will be considered.Your daily work will include the following:
- Frontline customer support that resolves technical issues for all ComAp LLC products
- Respond to customer's technical inquiries and provide input regarding solutions
- Test and analyze equipment failures to evaluate cause and determine corrective actions
- Support operations by controlling the release of product designs and processes, within production
- Communicate effectively and professionally with customers via telephone and email
- Take ownership of technical issues within the organization and communicate on behalf of the customer
- Assist in the assessment of problematic areas and suggest additional products/services that are helpful to the customer
- Diagnose, differentiate, and convey hardware and software non-conformances
- Maintain proficiency amongst the entire ComAp LLC product lines
- Quality awareness and the ability to identify future malfunctions, defects, and problems
What we expect from you:
- Candidate must be bilingual (Spanish & English)
- AS Degree in Mechanical or Electrical Engineering or 2-3 years of experience in a relevant field
- Knowledge of PLC or Microprocessor-based controls, software, and logic
- Knowledge of reciprocating engines, generators, pumps, compressors, or other industrial equipment
- Proficient with Excel, Word, and PowerPoint
- Ability to communicate with all levels in the organization
- Flexibility to respond to changing business needs
What we offer:
- Competitive salary plus a performance-based bonus
- Participate in exciting projects with the global as well as regional teams
- Enjoy flexibility as one of our company's values - possibility to work from home
- Be part of a Czech-based company that successfully sells its products to more than 100 countries around the world
ComAp designs and delivers smart control solutions for power generation and energy management that empower the world's transition to sustainable energy. By combining our expertise, innovative mindset, and new technologies, we build highly flexible, intuitive, and scalable solutions that support our customer's power control needs anytime, anywhere.
Our process1. Friendly interview: Job interviews sometimes can feel like first dates, and we want you to feel comfortable to show us your true self, skills, and expertise. Your first interview will be with our HR team and we will want to learn more about you, your experiences, and career goals.
2. Second Interview & Practical task: You'll get more insights about your specific role from your hiring manager and some of your future colleagues. We may want to see your expertise in action, so there will be a practical task coming your way. We'll be there every step of the way to guide you and answer any questions.
3. Follow-up: We make the whole process insightful for all parties, but also brief to ensure our candidates don't have to wait for a long time for feedback. After you have completed the interviews and task, we will review the results and inform you about the final decision.
Filter through our job openings and find a role that will suit you. If you don't find anything that matches your interests, drop us a line and let us know a few things about you. We might have an upcoming opening that is suited to your skills and ambitions.
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