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About Recurly:
Recurly, Inc. is a leading SaaS company that provides a comprehensive subscription management platform for market-leading brands worldwide. Our platform empowers businesses to manage the entire subscription lifecycle and drive recurring revenue growth.
As Technical Support Engineer at Recurly, you will play a critical role in ensuring a delightful and successful experience for customers, merchants, prospects, partners, and Recurly employees. Your challenge will be to resolve technical issues alongside our Escalation Engineering team while maintaining process standards and timelines.
Key Responsibilities:- Foster lasting relationships with developers and product owners to connect customers with the right technical solutions.
- Develop comprehensive knowledge of existing customer service processes, workflows, and procedures.
- Create and maintain documentation and instruction resources related to your role.
You will be responsible for troubleshooting technical issues creatively and efficiently, providing solutions for our customers as an elevated tier of service. You will also support internal teams with resources and guidance, equipping other Technical Support team members with resources to provide solutions more efficiently.
