Remote Guest Escalations Specialist
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Heirloom is seeking a Guest Recovery and Resolutions Specialist to partner with guests during and after stays, addressing service interruptions, resolving concerns in real time, and restoring guest trust. This role leads the escalations team with empathy and efficiency.
The position is 100% remote with weekend availability, offering a 4-day on, 3-day off pattern and biweekly USD pay. You will handle refunds, document cases, and coordinate with OTA channels to ensure timely resolutions and