Remote Escalations Specialist

Position SummaryWe are looking for a detail-oriented, technically skilled, and customer-obsessed Technical Escalations Specialist to bridge the gap between Customer Support, Product, and Engineering. In this role, you will act as the primary gatekeeper and advocate for customer-reported issues. You will be responsible for triaging complex technical...

Position SummaryWe are looking for a detail-oriented, technically skilled, and customer-obsessed Technical Escalations Specialist to bridge the gap between Customer Support, Product, and Engineering. In this role, you will act as the primary gatekeeper and advocate for customer-reported issues. You will be responsible for triaging complex technical...

Horatio is seeking a Technical Escalations Specialist to bridge Customer Support, Product, and Engineering in Bogotá. The role focuses on triaging complex issues, reproducing bugs, and delivering developer-ready reports to accelerate resolutions.This on-site position requires strong English skills, 2+ years in technical support or product operations, and...

Emapta Global is hiring a Technical Support Specialist to investigate and resolve complex issues, escalate to Engineering, and ensure system reliability for a global SaaS platform. The role offers onsite work at Connecta 26, Colombia, with a fixed 5-day work week and extensive learning opportunities.You’ll engage with clients directly, participate in...

C2 Essentials is looking for a results-driven SEO Specialist with 3–5 years of experience to join our growing marketing team. If you’re passionate about driving organic growth, optimizing user experience, and staying ahead of SEO trends, this is your opportunity to make a big impact on our digital presence.Key ResponsibilitiesDevelop and execute SEO...

Hire Horatio CX in Bogotá is seeking a detail-oriented Technical Escalations Specialist to bridge Customer Support, Product, and Engineering. You will be the primary gatekeeper for customer-reported issues, triaging complex challenges, replicating bugs, and drafting developer-ready reports.This on-site role in Bogotá emphasizes collaboration, rapid issue...

A healthcare finance company in Bogotá is seeking an Entry-Level Claims Specialist to review and process healthcare insurance claims. This role involves investigating discrepancies, maintaining detailed records, and ensuring compliance with regulations. The ideal candidate should possess strong analytical skills, attention to detail, and clear English...

GoodRec is a fast-growing US tech startup redefining how sports are played. We are seeking a Partnerships Associate to own a portfolio of venue partners across key U.S. markets. This is a commercial role first—the ops comes with it, but the growth is what you own.You will negotiate more time slots, better terms, and expand relationships, turning a one-game...

Masabi is seeking a Security Compliance Analyst to support our security program. You will own control processes end to end, perform and document security reviews, and manage third-party risk.You will assist with audits and regulatory certifications while helping the team scale through automation and AI-assisted improvements. The role is based in Colombia and...