Senior Analyst, Payments

Purpose

Contributes to the overall success of Global Payment Operations - Payments Oversight in Canada by applying experienced payment operations and process knowledge to execute assigned goals, plans and initiatives in support of the team's business strategies and objectives. Provides end-to-end process support and advice, exercises judgment within established standards and practices, and ensures all activities are conducted in compliance with governing regulations, internal policies and procedures.

Accountabilities

• Champions a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Reviews and approves payment cycles, including cheque printing runs, by validating accuracy, completeness and adherence to established controls.
• Monitors bank account funding used by Accounts Payable for payments, analyzes issues using relevant data, and escalates matters requiring further action.
• Contributes to the maintenance of operating procedures and established standards for payment processing and oversight, recommending continuous improvements where appropriate.
• Supports the Manager in overseeing the capture of accurate and reliable accounting entries for payments and takes ownership of assigned workstreams within broader operational initiatives.
• Partners with Accounts Payable processing personnel in the Global Business Services campus in Bogota, Colombia to resolve complex service and process matters.
• Applies subject matter expertise and practical knowledge of business requirements to support the maintenance of expense management and payment policies.
• Prepares and analyzes payment processing performance and operational SLAs, KPIs and KRIs to support service effectiveness, quality and priority setting.
• Facilitates onboarding and training, shares knowledge of established practices, and provides day-to-day guidance to colleagues when required.
• Prepares job aids and knowledge materials that proactively reduce support volume and resolution times and help ensure solutions can be consistently maintained.
• Troubleshoots payment-related inquiries and service interactions by gathering information and requirements, assessing a variety of factors, and determining appropriate action within defined methods and practices.
• Understands how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

Reporting Relationships (Job Titles only)

Primary Manager: (include secondary Manager if applicable) Manager Payments Oversight, Procurement Operations

Shared Reports (solid/dotted if applicable): None

Dimensions

• Supports all business units in Canada through payment oversight and end-to-end operational support.
• Regularly interacts with Accounts Payable Managers and Supervisors in the payment processing centre located in Bogota, Colombia, as well as cross-functional stakeholders.
• Operates within an environment subject to SOX reporting, controls and audits, with accountability for the quality and effectiveness of assigned deliverables.

Education / Experience / Other Information (include only those that are specific to the role)

• Bachelor's Degree in finance, business or related fields.
• 2-3 years of experience in Payments, AP, or related roles.
• Advanced understanding of payment operations and a range of related processes, procedures, systems and controls.
• Strong practical knowledge of PeopleSoft AP, SharePoint and Microsoft Office; ability to understand the business requirements of supported technologies and platforms.
• Excellent customer service, consultation and communication skills, with the ability to provide clear end-to-end process and service advice.
• Strong written and verbal communication skills in English and Spanish.
• Ability to work independently and collaboratively, manage a portfolio of assignments, and deliver with a moderate level of guidance and direction.
• Ability to listen, gather information and requirements, and resolve complex payment inquiries, problems or escalations in a timely manner.
• Strong organizational, analytical and problem-solving skills, including sound judgment when reviewing a variety of factors and relevant data.
• Strong time management, flexibility and change managemen