Senior OC Analyst
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Job Summary
The Sr. OC Analyst is responsible for administrating and supporting client’s operating system environments according to best practices, ensuring high levels of system availability and performance.
Responsibilities
- Provide L1/L2 troubleshooting for operating system issues, hardware performance, security vulnerabilities, and other basic systems management tasks.
- Manage alerts for Microsoft Windows Server OS services such as DHCP, DNS, AD, and CA.
- Respond to events to ensure the highest level of system and infrastructure availability.
- Collaborate with client application teams to resolve operating system, availability, and performance-related issues.
- Monitor security, backup, and redundancy systems according to predefined standards.
- Work closely with and support the IT Service Desk, Engineering team, and vendors to expedite issue resolution.
- Regularly review logs of events based on organization/client requirements.
- Properly administer assigned tickets, including documentation, updates, and managing ticket performance.
- Identify opportunities for alert reduction and automation.
- Recognize alert patterns and suggest solutions.
Skills and Experience
Experience:
- Experience with the basic administration of Windows servers, including a fundamental understanding of networking infrastructure.
- Demonstrated familiarity of Active Directory.
- Work experience in Computer Science. (Nice to Have)
- 2+ years of work experience in a related field preferred. (Nice to Have)
Education:
- A high school diploma is a prerequisite for this position.
- A bachelor's degree in Computer Science, Engineering, IT, or equivalent work experience. (Nice to Have)
Technical Competencies:
- Basic knowledge of the ITIL framework.
- Basic knowledge of Active Directory services.
- Knowledge of Linux Operating Systems (Nice to Have).
- Knowledge of or training in Cisco CCNA.
- Cisco CCNA Certification (Nice to Have).
- Knowledge of disaster recovery techniques.
- Basic knowledge of scripting languages such as VBScript, BAT, and PowerShell.
- Be familiar with Microsoft Office 365 and email security applications.
- Understanding of virtualization technologies.
- Familiarity with cloud computing concepts and basic operations.
- Understanding of infrastructure operations management, including backup, antivirus, and patching.
Language Skills:
- Proficiency in English and Spanish (Oral and written), with a minimum of B2 level proficiency in both languages being a requirement.
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About Auxis
Auxis prioritizes employee growth and development to help you advance your career. Auxis’ culture empowers you to be your best in the interest of a common team goal. We are constantly striving to improve our culture and environment and have invested in tools to continue to have better visualization of the pulse of our organization.
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