Frontline Team Lead: Customer Experience

Langford Staffing is seeking a Customer Service Manager for a Canadian residential real estate services company. You will oversee a team of client-facing employees, driving workload balance, service quality, and client retention on an Eastern Time schedule. You will coach, evaluate performance, and implement improvements, with direct reports and formal...

We’re looking for our next Customer Experience Lead!We’re looking for a Customer Experience Lead to help us shape how users experience our product and services across Latin America — leading our support and QA operations while combining empathy, data, and cross-functional collaboration to make every interaction meaningfulWhat are we building at...

Customer Support Team Lead Industry / Sector: High-Volume B2B Real Estate Lead Generation & PropTech Platform Location: Remote (LATAM, South Africa) Schedule: U.S. Business Hours Alignment | Full-Time (40 hrs/week) Target Compensation: $$ negotiable depending experience Primary Tech Stack: FreshDesk (Ticketing Queue) & GoHighLevel / GHL (CRM) Position...

Seniority levelMid-Senior levelEmployment typeFull-timeJob functionMarketing and SalesIndustriesConstructionLocationBogota, D.C., Capital District, ColombiaScheduleLunes: 8:00 AM a 5:30 PMMartes a Jueves: 7:00 AM a 5:30 PMViernes: 8:00 AM a 4:00 PM

Bia Energy busca un Energy Concierge para gestionar una cartera exclusiva de clientes, ofreciendo soluciones energéticas personalizadas y un servicio proactivo. El rol implica responder consultas, asesorar sobre productos y promover servicios para maximizar el ahorro y la satisfacción del cliente. Se trabajará en contacto regular con clientes,...

Octave is seeking a Technical Lead to oversee a technical team, mentor staff, and serve as the main Octave representative at customer business units. You will ensure delivery of high-quality, compliant services and coordinate between Octave and the customer to meet contractual obligations.The role emphasizes driving service excellence, incident management,...

TWW SAS en Bogotá busca un Team Leader orientado a resultados para guiar y desarrollar un equipo de Especialistas en Atención al Cliente en una plataforma FinTech.Llevarás a cabo coaching, seguimiento de KPI y cumplimiento de normas (PCI-DSS), manteniendo la moral alta y promoviendo aprendizaje continuo. Se requiere experiencia en leadership, dominio de...

The Team Lead is responsible for leading frontline teams to achieve operational targets, deliver exceptional customer experiences, and foster employee development. This role serves as a critical link between frontline operations and management, ensuring alignment with Lenovo's customer-first philosophy, business objectives, quality standards, and...

OverviewCustomer Master Data Team Lead, Customer Masterdata & Contract Management – SanofiLocation: Bogota, D.C., Capital District, ColombiaResponsibilitiesSupervise the team that delivers the best service for master data management to internal customers, ensuring a positive customer experienceMonitor KPIs and data quality, analyze deviations from targets...