Customer Service Analyst

hace 2 semanas


Perímetro Urbano Barranquilla, Colombia Auxis A tiempo completo

Resumen:

This role will provide direct support for all inbound calls, emails, chats, text messages, etc., answering product and service-related questions and providing the necessary support to resolve their situation.

  • English –Spanish Language (Oral and writing 90 % or higher) (C1 or above)
  • 2-3 years of prior Customer Service- Call Center oriented role required.
  • Experience in one of the following fields preferred: Human Resources, Benefits, and/or Payroll.
  • Demonstrated experience in providing high levels of customer satisfaction and performance in a high transaction volume/high demand environment preferred.
  • Professionally handle high volume inbound calls in a timely manner.
  • Seize opportunities to gently educate clients and worksite employees on Client's offerings and online employee portal functionality.
  • Maintain required documentation for client and worksite employee calls within applicable systems.
  • Meet all agent KPI's including call efficiency, quality, quantity and NPS customer satisfaction scores.
Seniority level

Associate

Employment type

Full-time

Job function

Customer Service, Human Resources, and Accounting/Auditing

Industries

Telephone Call Centers and Business Consulting and Services

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