Customer Service Analyst
hace 2 semanas
Resumen:
This role will provide direct support for all inbound calls, emails, chats, text messages, etc., answering product and service-related questions and providing the necessary support to resolve their situation.
- English –Spanish Language (Oral and writing 90 % or higher) (C1 or above)
- 2-3 years of prior Customer Service- Call Center oriented role required.
- Experience in one of the following fields preferred: Human Resources, Benefits, and/or Payroll.
- Demonstrated experience in providing high levels of customer satisfaction and performance in a high transaction volume/high demand environment preferred.
- Professionally handle high volume inbound calls in a timely manner.
- Seize opportunities to gently educate clients and worksite employees on Client's offerings and online employee portal functionality.
- Maintain required documentation for client and worksite employee calls within applicable systems.
- Meet all agent KPI's including call efficiency, quality, quantity and NPS customer satisfaction scores.
Associate
Employment typeFull-time
Job functionCustomer Service, Human Resources, and Accounting/Auditing
IndustriesTelephone Call Centers and Business Consulting and Services
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