Sr Representative Customer Service Ops

hace 3 semanas

Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completo

Job Description - Sr Representative Customer Service Ops (2406227652W)

Sr Representative Customer Service Ops - 2406227652W

Description

Johnson & Johnson is currently seeking a Sr Representative Customer Service Ops to join our Team located in Bogota.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

The Customer Service - Regional – Sr Representative is a key point of contact for internal J&J functions and external parties to engage the Customer & Logistics Service (CLS) and Customer Service organization. The Specialist provides direct support to customers and facilitates transactional activities. Individuals in this role are expected to demonstrate a solid understanding of J&J customer service processes, products, and their interrelationship. The CS Specialist is expected to navigate key relationships and collaborate as needed across functions, including: Supply Chain, Finance, and Shared Services in order to resolve customer issues. The CS Specialist reports directly to a Customer Service Supervisor and escalates issues as needed.

Main Responsibilities:

Responsible for order management activities including:

  • Scheduling deliveries and appointments
  • Processing orders
  • Order tracking and support to customer inquiries for new and existing orders

Responsible for invoice management activities including:

  • Invoicing customer sales orders
  • Facilitating invoice corrections
  • Reviewing customer billing plans
  • Liaising with Finance and other parties for credit and debit processing, and special invoicing requirements
  • Solving issues related to: Orders, Claims management, Returns management, Recall management
  • Interacting with other areas to find solutions
  • Contacting the customer with the final solution
  • Developing deep insights into the needs of our patients, customers, markets, and communities. Use insights to uncover important unmet needs.
  • Challenging the status quo and adapting to change, taking advantage of opportunities to have a positive impact. Identifying and communicating meaningful risks, taking appropriate action, and demonstrating an awareness of the highest standards of quality and compliance.
  • Engaging in transparent and constructive conversations contributing to high-performance teams.
  • Acting with speed, flexibility, and accountability to achieve goals.

Qualifications

Education:


• University/Bachelor's Degree or Equivalent

Requirements:

  • Bilingual (Spanish and Portuguese)
  • 3-4 years related experience
  • Technical skills: MS Office.
  • Soft skills: Ability to make quick decisions; Perform efficiently and effectively; Deal with multi-source of information; Demonstrate proficiency in written and oral communications

Preferred:

  • SAP experience

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.

At Johnson & Johnson, we all belong.

Primary Location

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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