Account Manager

We are Enteractive, a service provider in the online gambling (iGaming) industry. We are the industry leader and the experts in player reactivation. Be it online casino or sportsbook, we know how to reactivate players and increase their retention and loyalty to the brands we work with. Through our custom-made tech (Re)Activation Cloud, we communicate with players around the world to promote our client's platforms, while making sure they play responsibly

We are seeking a highly skilled and dynamic Account Manager to join our B2B team at Enteractive in Malta. As an Account Manager, you will be responsible for managing a portfolio of key accounts, ensuring their long-term success, and driving revenue growth. This is a strategic and client-facing role, requiring frequent travel to attend industry conferences, events, and meetings to strengthen relationships and drive new opportunities.

Key Responsibilities:

1. Own and manage a portfolio of key accounts, developing and executing tailored strategies to ensure the long-term success and growth of each account.
2. Support customers throughout the product launch and customer lifecycle.
3. Develop comprehensive account plans aligned with client business objectives and ensure that Enteractive's services continue to add value at every stage of the client lifecycle.
4. Build, maintain, and deepen relationships with key stakeholders, including C-level executives, operational teams, and decision-makers within client organizations.
5. Act as the primary strategic partner for senior stakeholders, fostering trust and acting as a consultant to clients to support their business growth.
6. Serve as the internal advocate for clients, ensuring that their feedback and needs influence company strategy, product development, and service delivery.
7. Identify opportunities for upselling and cross-selling Enteractive's products and services to maximize account value.
8. Monitor and track account performance, identifying areas for improvement, and capitalizing on new business opportunities.
9. Lead regular business reviews with clients, providing performance insights, forecasts, and actionable recommendations to drive continuous improvement.
10. Prepare and present detailed weekly, monthly, and quarterly reports to senior management, covering KPIs, account status, and strategic recommendations.
11. Report on account health, trends, risks, and key opportunities to senior stakeholders to support informed business decisions.
12. Collaborate closely with internal teams (Operations, Business Development, IT, etc.) to align on account strategies, optimize service delivery, and ensure seamless execution of projects.
13. Ensure that all departments are informed of client needs, ensuring effective cross-functional collaboration and timely execution of solutions.
14. Represent Enteractive at high-profile industry conferences, events, and networking opportunities, acting as an ambassador for the company and strengthening client relationships.
15. Cultivate and manage relationships with potential clients and industry influencers to expand the company's network and influence in the market.
16. Mentor and guide junior account managers, sharing knowledge, best practices, and supporting the development of high-performing teams.
17. Foster a culture of accountability, collaboration, and excellence across the account management team.
18. Perform additional duties as assigned by the company, as needed, to support the overall business goals and ensure client satisfaction.

Key Requirements:

1. Must have +2 years B2B account management experience in the igaming sector, with a focus on building and maintaining relationships.
2. Strong strategic thinking and ability to develop tailored account growth strategies.
3. Experience with upselling and cross-selling, with a demonstrated ability to increase revenue within existing accounts.
4. Strong business acumen and understanding of industry trends, risks, and opportunities for improvement.
5. Excellent presentation and negotiation skills, with the ability to engage stakeholders at all levels of an organization.
6. Excellent communication skills in English and secondary languages are highly desired.
7. Ability to analyze data, identify trends, and provide strategic recommendations for client and company success.
8. Willingness to travel frequently for conferences, events, and client meetings, with a flexible approach to managing work-life balance.
9. Experience with CRM tools and performance tracking systems.
10. Ability to work collaboratively in a fast-paced, dynamic environment while maintaining attention to detail and meeting deadlines.

Perks & Benefits:

1. Competitive salary and commission structure based on performance.
2. Complimentary breakfast and lunch are provided in the office Monday to Friday.
3. Enrollment in a Health Insurance International Scheme, covering both In-Patient and Out-Patient care.
4. Regular company and team-building events, including quarterly events, summer and Christmas parties, and various competitions.
5. A one-time allowance of €250 to be used for therapy or counselling sessions.
6. A company laptop, monitor, headset, business phone, and business phone line will be provided for your use during your employment.
7. Discounts on gym memberships, real estate services, spa treatments, massages, facials, manicures, etc.
8. Training and development opportunities will also be available, along with a multicultural and comfortable office environment.

Working at Enteractive means being part of a team with more than 33 nationalities in 3 locations: Malta, Romania and the US. Being in business for more than 10 years, we are now in an exciting scale-up phase, because of all the great talented people we have with us. We always strive to be better, working hard while enjoying a good portion of fun and competition

Join Enteractive – Empowering Customer Relationships, Driving Growth.

To learn more about Enteractive visit our career site, Facebook, Instagram and LinkedIn. Check out our relocation video for more info about Malta.