Technical Escalations Specialist: Customer Bug Advocate

We are looking for a detail-oriented, technically skilled, and customer-obsessed Technical Escalations Specialist to bridge the gap between Customer Support, Product, and Engineering. In this role, you will act as the primary gatekeeper and advocate for customer-reported issues. You will be responsible for triaging complex technical challenges, replicating...

Position SummaryWe are looking for a detail-oriented, technically skilled, and customer-obsessed Technical Escalations Specialist to bridge the gap between Customer Support, Product, and Engineering. In this role, you will act as the primary gatekeeper and advocate for customer-reported issues. You will be responsible for triaging complex technical...

Position SummaryWe are looking for a detail-oriented, technically skilled, and customer-obsessed Technical Escalations Specialist to bridge the gap between Customer Support, Product, and Engineering. In this role, you will act as the primary gatekeeper and advocate for customer-reported issues. You will be responsible for triaging complex technical...

Hire Horatio CX in Bogotá is seeking a detail-oriented Technical Escalations Specialist to bridge Customer Support, Product, and Engineering. You will be the primary gatekeeper for customer-reported issues, triaging complex challenges, replicating bugs, and drafting developer-ready reports.This on-site role in Bogotá emphasizes collaboration, rapid issue...

OverviewRole: Technical Support Specialist in the Partner Success Team. You will support partners using our products and services, with a focus on clear communication and effective problem-solving to resolve issues and streamline requirements.Role DescriptionYou will be an excellent communicator with strong problem-solving skills, responsible for ensuring...

Resolving Complex Technical Challenges to Keep Digital Operations MovingJoin a global software and SaaS environment where reliable technology and responsive technical support help keep businesses and communities connected. As a Technical Support Specialist at Emapta, you'll investigate complex technical issues, resolve escalated support tickets, and...

Senior Customer Support SpecialistIndustry / Sector: High-Volume B2B Real Estate Lead Generation & PropTech PlatformLocation: Remote (LATAM, South Africa)Schedule: U.S. Business Hours Alignment | Full-Time (40 hrs/week)Target Compensation: $$ negotiable depending experiencePrimary Tech Stack: FreshDesk (Ticketing Queue) & GoHighLevel / GHL (CRM)Position...

Auxis in Bogotá invites a Senior Technical Support Specialist level II to bridge complex technical issues and top-tier customer service. You will handle escalations, mentor L1 analysts, and contribute to a growing knowledge base.You’ll work with Active Directory, Windows Server, Exchange Online, VPNs, Entra ID, and identity tools, while applying ITIL...

The Support Delivery Manager (SDM) is a trusted advisor to NICE's customers and will provide both proactive and reactive post-implementation support ensuring alignment with the Customer's priorities and NICE's business objectives. The SDM is responsible for maintaining a strategic relationship across all client business units influencing tactical activities...