Team Leader, Call Center Operations
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Concentrix Experts Colombia S.A.S. seeks a Team Leader, Operations to supervise a group of call center associates, ensure KPI achievement, and coach the team to deliver consistent performance.
You will monitor attendance, provide performance feedback, develop action plans, and escalate issues when needed; participate in team meetings and stay updated on policies. This role requires strong communication, multitasking, and leadership under pressure, with a flexible schedule to support operations