Call Center Operations Lead

Concentrix Experts Colombia S.A.S. seeks a Team Leader, Operations to supervise a group of call center associates, ensure KPI achievement, and coach the team to deliver consistent performance.You will monitor attendance, provide performance feedback, develop action plans, and escalate issues when needed; participate in team meetings and stay updated on...

Concentrix Experts Colombia S.A.S. seeks a Team Leader, Operations to supervise a group of call center associates, ensure KPI achievement, and coach the team to deliver consistent performance. You will monitor attendance, provide performance feedback, develop action plans, and escalate issues when needed; participate in team meetings and stay updated on...

\"Se busca un Team lead bilingüe para gestionar operaciones de call center en modalidades presencial y remoto ideal conocimiento en mantenimiento.\"FuncionesGestionar y supervisar el desempeño de los agentes del call center.Coordinar las actividades diarias y resolver conflictos.Analizar datos y reportes para mejorar la eficiencia.Capacitar a nuevos...

About the Role We are looking for a Patient Coordinator with a strong focus on Call Center Operations to join our growing team. In this role, you will serve as the primary point of contact for patients, ensuring they receive timely updates, support, and guidance throughout their prescription journey. The ideal candidate is highly organized,...

Elempleo en Medellín busca un Team Lead bilingüe para gestionar operaciones de call center en modalidades presencial y remoto. Reportarás al equipo de operaciones y supervisarás el desempeño de los agentes para garantizar un servicio de alta calidad.Requisitos incluyen experiencia en liderazgo en call center, formación en ingeniería eléctrica o...

\"Se busca un Team lead bilingüe para gestionar operaciones de call center en modalidades presencial y remoto ideal conocimiento en mantenimiento.\" Funciones Gestionar y supervisar el desempeño de los agentes del call center. Coordinar las actividades diarias y resolver conflictos. Analizar datos y reportes para mejorar la eficiencia. Capacitar a nuevos...

PRGX Global, Inc Career Center in Medellín, Colombia seeks a Team Lead to coordinate audit and data-analytic operations. You will oversee auditors, assign workloads, monitor progress, and ensure SLA compliance.You will manage audit processes, client communications, system setups, and quality controls while guiding analysts and driving continuous...

Elempleo en Medellín busca un Team Lead bilingüe para gestionar operaciones de call center en modalidades presencial y remoto. Reportarás al equipo de operaciones y supervisarás el desempeño de los agentes para garantizar un servicio de alta calidad. Requisitos incluyen experiencia en liderazgo en call center, formación en ingeniería eléctrica o...

Job Title: Team Leader, Operations Job DescriptionThe Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.Essential Functions/Core ResponsibilitiesResponsible for the day-to-day...