Services Delivery Manager

hace 3 semanas

Cali, Colombia Nokia A tiempo completo
Family DescriptionSystem integration Services covers customer service in different areas such as technical support, account support, operations, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.Subfamily DescriptionSystem integration Services is responsible for integration of the network and proposing / conducting network upgrades based on business requirements. Covers technical managing and operating of agreed components of IT and telecommunications services provided to end users of Nokia customers, within contracts agreed with those customers.

• For multiple smaller, a single medium-sized, or for multiple functions of a large customer, with in total, medium business volume and medium / high complexity and risk probability:• Within agreed scope, has overall responsibility to achieve financial / non-financial targets, and customer contractual agreements including service level targets, continuously improving the efficiency, effectiveness, and quality of own integration Services• Leads and manages resources performing several or all aspects of system integration Services operations, handles day-to-day team management issues, including resource management, allocation of work and performance management.• Monitors the real-time demand of work for the functional team, taking corrective action if there is a risk to, or breach of agreed service levels, including through the re-prioritisation of work and / or engagement of additional temporary resources.• Oversees all resolution management activities defined within customer contracts to meet the committed service level agreement targets. Leads resolutions of high impact / risk service outages / major performance degradations.• Interacts with smaller or medium Managed Services customers at their senior operational management level on escalated performance failures / issues / risks,• Liaises, and takes leadership from an services end-to-end delivery perspective, with counterparts in other Nokia services groups (EG R&D, Field Force, Care), in 3rd party organisations, and / or in the customer's organisation to ensure smooth delivery of projects• Acts as a leader for staff / workteam / taskforces working to improve delivery of services for specific customers.

ImpactImpact is short-term and usually departmental/project in scope. Accountable for quality, accuracy and efficiency of own and/or team achievements. Actions and errors can have program, project, functional impact.Scope & ContributionIndividual Contributor: Performs and/or coordinates day-to-day activities to meet departmental/project objectives. Carries out root/cause analysis in more complex problems. Can develop and implement recommendations. Managerial/Supervisory: Direct supervisory responsibilities for people. Carries out variety of complex activities according to plan within broader area of responsibility, analyses problems. Decision-making typically according to established solutions.InnovationAccepts responsibility for and demonstrates support for delegated decisions. Requires minimum supervision. Uses non standard approaches to resolving issues. Suggests improvements and seeks opportunities for innovation. Demonstrates initiative & adaptability to changing business environments. Is willing to take on new roles or jobs appropriate to skill set in different environments and/or locations.CommunicationWorks to influence others to accept job function’s view/practices and agree/accept new concepts, practices, and approaches. Requires ability to communicate with functional leadership regarding team & technical matters. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.Has cross-cultural knowledge and global mindsetKnowledge & ExperienceManagement experience / Achieved advanced skills and knowledge within a specific professional discipline involving the integration of theory and principles with organisational practices and precedents. Typically requires 8-15 years relevant experience and/or a graduate equivalent (or higher) degree.Your skills and experience• GPON Domain Knowledge• Cloud Technologies (AWS, GKE, RedHat)• Kubernetes and Docker• Knowledge of NOKIA FN products such as SDAN, FWAC, Home wifi• programming skills (Python, JavaScript, JAVA)• object oriented programming understanding• Linux environment knowledge• problem solving and analytical skills• team-player attitude• good spoken and written English• work on global customer time zones as per need of projects

Come create the technology that helps the world act togetherNokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to workWhat we offerNokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.Nokia is committed to inclusion and is an equal opportunity employerNokia has received the following recognitions for its commitment to inclusion & equality:

One of the World’s Most Ethical Companies by EthisphereGender-Equality Index by BloombergWorkplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.We are committed to a culture of inclusion built upon our core value of respect.Join us and be part of a company where you will feel included and empowered to succeed.#J-18808-Ljbffr

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