Customer Support Consultant(Colombia)

hace 3 semanas

Bogotá, Bogotá D.E., Colombia SupportYourApp A tiempo completo

Passionate about the world of tech? What if you had achance to be a part of the world's leading SaaS, Software, orHardware solutions? Join our Customer Support Consultant team todayand thrive in a multicultural and multilingual environment whileenjoying your home office. Unlock your potential by mastering newskills and achieving challenging goals with our People Firstmanagement approach. Excited? Let's see what it takes What youwill do: - Provide exceptional customer support via calls, chats,and emails - Keeping things run smoothly across the platforms andwith vendors - Build positive and long-lasting relationships withcustomers - Meet team KPIs - Always be up-to-date with cutting-edgetechnology - Securely work with customers' sensitive information -Apply the latest and greatest customer happiness practices -Maintain working knowledge of our client's products and services -Communicate with developers and other departments of various ITcompanies What you need to succeed in this role: - ExcellentEnglish skills (at least C1 for both spoken and written) -Experience in customer service - Analytical and research skills -Positive and responsible attitude - Personal laptop or computer (atleast 8Gb of RAM) and a stable internet connection (minimum 50Mbps–download and 40 Mbps–upload) Will be a great plus: -Experience with CRM systems Benefits and Perks: - Flexible schedule- Opportunity to work fully remote - Inclusive internationalenvironment - Compensation in USD - Good bonuses for referringfriends - Paid intensive training and probation - Work-life balance- Responsive management interested in your growth and long-lastingcooperation - Greenhouse conditions for self-development Who weare: SupportYourApp is a Support-as-a-Service company that providessecure technical, customer support, and CX services for techcompanies around the globe. We work with clients from over 30countries and speak over 60 languages. Since 2010, we've become anindustry leader in premium outsourced customer support and turnedglobal with 8 hubs around the world. We treat our team like ourclients, surrounding them with unlimited care, an individualapproach, and a wholesome positive experience. We welcome peoplewith various backgrounds and experiences. Grab the chance to joinus and send your CV in English, pointing out your outstandingskills Visit our website: www.supportyourapp.com DISCLAIMER We area multinational company with unbiased views. The assessment ofcandidates is not affected by such characteristics as race, sex,color, religion, age, national origin, marital status, disability,veteran status, genetic information, sexual orientation, genderidentity, or any other reason prohibited by law in provision ofemployment opportunities and benefits.

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