Customer Support Consultant

hace 4 semanas

Bogotá, Bogotá D.E., Colombia SupportYourApp A tiempo completo

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

What you will do:

  • Provide exceptional customer support via calls, chats, and emails
  • Keep things running smoothly across the platforms and with vendors
  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Stay up-to-date with cutting-edge technology
  • Securely work with customers' sensitive information
  • Apply the latest customer happiness practices
  • Maintain working knowledge of our client's products and services
  • Communicate with developers and other departments of various IT companies

What you need to succeed in this role:

  • Excellent English skills (at least C1 for both spoken and written)
  • Experience in customer service
  • Analytical and research skills
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8GB of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Will be a great plus:

  • Experience with CRM systems

Benefits and Perks:

  • Flexible schedule
  • Opportunity to work fully remote
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Conditions for self-development

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of opportunities and benefits.

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