Service Manager

hace 3 semanas


Bogotá, Colombia OCP TECH ECUADOR CL A tiempo completo

Objetivo

Gestiona la prestación de servicios de soporte hacia los clientes, asegurando que se identifican las necesidades del cliente en tiempo y forma para los sistemas bajo cobertura. 

Responsabilidades:

§ Relevamiento inicial de las necesidades de los clientes en lo referente a los servicios contratados. 

§ Documentación de las redes de los clientes para facilitar el tratamiento de potenciales incidentes. 

§ Monitoreo de cumplimiento de los compromisos de servicios asumidos, y de la calidad de los mismos. 

§ Seguimiento periódico con el Cliente de la evolución de los incidentes reportados 

§ Elaboración de reportes mensuales de las actividades (incidentes tratados, cumplimieno de SLAs, etc.) 


Habilidades Técnicas y Experiencia

§ Estudiante de carreras técnicas o de informática (sistemas, telecomunicaciones, electrónica, etc.) ó campos afines. 

§ Experiencia de 3 o más años en la prestación de servicios de soporte en redes de telecomunicaciones / sistemas de IT.

§ Habilidad en la elaboración de reportes y presentaciones 



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