Technical Assistant Dispatcher

Encontrado en: beBee jobs CO - hace 1 semana

Bogotá, Bogotá D.E., Colombia AGFA A tiempo completo

Agfa HealthCare, is a division of the Agfa-Gevaert Group which is headquartered in Mortsel, Belgium and traded on Euronext Brussels (AGFB).

Technical Assistant Service - Distpatching - Digital Printing Chemicals

This position performs technical assistant service and support day-to day business on Agfa Inkjet products to customers and internal staff. FOCUS ON DIRECT CUSTOMER CONTACT / ESCALATIONS

Duties and Responsibiltiies:

  • Call Logging, scheduling and dispatch of technicians, spare parts order entry
  • Accountability for system acceptance (shared responsibility with sales and applications)
  • Ensure technical knowledge transfer to customer / dealer and within the Agfa organization
  • Accountability for customer satisfaction on project implementation and issue handling
  • Accountability of call screening (on site / remote)
  • Contract handling in CMS
  • Assist internal and external customers (e.g. user, freelancer, colleagues from all business areas, HQ etc)
  • Identify opportunity for up-selling Agfa Services and Products and pass on up-selling opportunities to sales as required

Education:

  • Undergraduate Education

Experience:

  • Previous experience in a ditpatching / logistics role
  • Contract handling
  • English level - intermediate

This position is hybrid - home and office

We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented and committed team of individuals, training and career development programs, and a competitive compensation and benefits package. If you want to be part of this experience, we'll take you there

At Agfa HealthCare, we are passionate about creating an inclusive workplace that promotes diversity of Age, Gender, Gender Identity or expression, Race, Sexual Orientation, Physical Ability, Ethnicity, or any other aspect that makes someone unique. The differences among us are our strengths. We are committed to promoting a diverse, equal and inclusive workplace that fully represents the different cultures, viewpoints and backgrounds of our global organization and the world we live in.

Learn more about Agfa HealthCare and follow us on Instagram.

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