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Field Service
hace 3 meses
Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
Who You Are
You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is in your DNA. You build trust, by clear communication with no prestige.
If the above sounds like you, this position might be just what you're looking for
We are looking for a Field Service/Service Center Manager in Bogota, Colombia.
You will be responsible for providing overall management and direction for all technical service and operations activities of Alfa Laval in Bogota, Colombia.
The position is responsible for leading the Field Service and Service Center Bogota Team.
This role is based in Bogota, Colombia at our Service Center location.
What are we looking for?
- Passionate about leading, motivating and securing a high performing team in line with the Alfa Laval culture spread across a vast region.
- Prioritizes health and safety knowledge amongst the team to ensure that this is top of mind when the services being executed.
- A person who is also goal-oriented, persistent, and flexible.
- A person who dares to take initiatives and calculated risks to achieve business results.
- Have a curious and inquiring mind.
- Ready to be a change agent in the organization and drive the service transformation in our sales company.
Key Responsibilities:
- Responsible for leading, developing and securing a high performing Service Operations organization in line with the overall Service strategy and the Alfa Laval culture in order to: Create an excellent customer experience, Meet the Service market demands, Support Service growth opportunities
- Responsible for both Service Center and Field Service Organizations.
- Ensure that jobs are executed according to customer relationships internally and externally
- Responsible for the calculations and rate adjustments and for analyzing and correcting deviations.
- Responsible for organizing the operations team, optimizing human resources and facilities to provide quality and prompt service to all our clients in the region.
- Keep the balance between availability and utilization of the field service and service center team.
- Ensure the optimal functioning of the existing Service Center, in accordance with Alfa Laval standards and complying with all local regulations regarding work, safety, hygiene and care for the environment
- Drive service execution efficiency.
- Drive organizational and people development.
- Ensure that best practices are implemented.
Profile: Engineering Bachelor's Degree or similar (mechanical, electronic, etc), a Masters or Advanced degree, a plus
Experience: Minimum 6-8 years of experience working in operations and/or field service; 1-2 years experience in operations management/leading a team or maintenance execution area, leading technical teams.
Language: English Proficiency is a must
This position will be local contract.
