Analyst, Retention

Welcome to Warner Bros. Discovery... the stuff dreams are made of.

Who We Are...

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your new role

The Analyst, Retention and Engagement plays an integral role in the execution of the Retention and Engagement strategy. With support, they will be responsible for the development and execution of CRM programs across lifecycle themes such as conversion, retention, engagement, monetization, commerce and others.

S/he will be working closely with operations, data, audience and other marketing team members to articulate company needs and represent the users' behaviors and interests. This Analyst will collaborate with multiple internal stakeholders to build, deploy, optimize and continuously iterate marketing and transactional email, push, and in-app campaigns for both HBO Max as well as to activate cross-functional efforts that should lead to improved engagement and retention. The ideal candidate will be highly data driven and motivated and will be able to participate in strategic plans while demonstrating effective hands-on execution. Exhibits a strong sense of ownership. They should also possess experience in brand or content marketing.

Job Description

• Defines, manages and implements (under supervision) retention and CRM marketing tactics and strategies across the lifecycle of a user;
• Understands and tracks user retention and other key performance metrics; works with data and analytics teams to develop reports and dashboards to track and optimize consumer behavior and campaign results;
• Collaborates with growth marketing areas (acquisitions, paid media, social media, customer service, publicity, partners marketing) to develop cross-channels initiatives;
• Participates in data, events and attributes structure requirements gathering Identifies business growth levers, audience potential and ML predictions, partnering with audience and data teams;
• Partners closely with dedicated CRM operations managers per assigned theme (Conversion, Retention, Engagement, Profile, Monetization, Etc.) to bring campaigns and automated programs live;
• Develops new use cases and designs programs guided and inspired by data to maximize customers lifetime value;
• Partners closely with creative services for asset production throughout the creative process of campaigns;
• Manages program performance on an ongoing basis and optimize rules to maximize effectiveness. Scope and execute A/B and multivariate tests across all communication channels.

Qualifications & Experience ​

• Good experience in a lifecycle marketing or CRM role in a media company or ad agency;
• Experience with video streaming or subscriptions services desired;
• Bachelor's Degree in Business, Marketing, Digital Marketing or creative/content related field;
• Experience with CRM (e-mail) platforms and marketing performance platforms such as Braze, PostUp, Adobe;
• Experience with analytics platforms platforms such as Adobe, Conviva, Amplitude, Google Analytics, Tableau or Looker;
• Experience leveraging performance and audience data to inform successful marketing campaigns;
• Knowledge and strong interest in p culture, media and entertainment (TV, music, arts.);
• Experience with project management tools such as Monday, Asana, Trello, Jira, Monday, Aha, others;
• Proficient with Microsoft Suite or Google Drive Suite such Power Point / Slides, Excel / Sheets, Keynotes, others;
• Experience implementing A/B testing to optimize and refine programs;
• Must have strong written and oral communication skills - particularly within large organizations;
• Fluency in Spanish and English is a must. Portuguese is a plus.

How We Get Things Done...

This last bit is probably the most important Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, union status, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at

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