NET Support Analyst

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Cognizant Technology Solutions A tiempo completo

At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives.

We are currently looking for a .NET Support Analyst to work for an insurance industry project.

What you ́ll do

You ́ll be in charge of helping one of the insurance most important companies worldwide to provide support and improve their internal applications ecosystem.

What do we value?

People with initiative and responsibility, who have good diction and excellent treatment with the client. We will assess those who have a technical profile or related experience in the role.

Key Responsibilities:

  • Provide first-line technical support for internal users across various insurance applications.
  • Troubleshoot and diagnose application incidents according to established procedures.
  • Utilize ServiceNow to document, track, and resolve incidents efficiently, ensuring timely resolution and clear communication with stakeholders.
  • Very good knowledge and experience with ITIL service management principles to maintain a high level of service quality.
  • Generate reports and analyze data to identify trends and potential areas for improvement.
  • Collaborate with developers to diagnose and escalate complex application issues.
  • Perform medium/complex SQL queries to extract relevant data for troubleshooting and reporting purposes.
  • Review and debug code written in .NET to identify and resolve application errors. (Desirable)
  • Maintain a strong understanding of insurance industry workflows and how they relate to supported applications.
  • Participate in knowledge transfer activities and stay current with evolving technologies.

Necessary skills and experience required:

  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • 3 to 5 years of experience in application support, with a focus on the insurance or financial industry (preferred).
  • Proven experience troubleshooting and resolving application incidents.
  • Strong understanding of ITIL service management principles.
  • Proficiency in ServiceNow for incident management.
  • Working knowledge of SQL Server and ability to write basic queries.
  • Experience with .NET development and debugging skills. (Desirable)
  • Excellent analytical and problem-solving skills.
  • Strong communication, collaboration, and interpersonal skills.
  • Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
  • A commitment to continuous learning and staying up-to-date with technology trends.
  • English Level: Upper intermediate

Why Cognizant?

  • A career in one of the largest and fastest growing IT services providers worldwide.
  • Ongoing support and funding with training and development plans.
  • Opportunity to work for leading global companies.
  • Our work environment is diverse, collaborative and inclusive. We create conditions for everyone to thrive.
  • A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.

Location: Buenos Aires, Argentina.

Shift: Full time.

Are you ready?

Join our team


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