NOC Analyst
Encontrado en: Talent CO C2 - hace 1 semana
Job Title
NOC AnalystAmadeus Hospitality’s Technology Operations organization provides infrastructure and engineering support for the hosting and development of proprietary software used by the global hospitality industry.
· Summary of the role:
The NOC Engineer will be responsible for providing first level support for application, network and systems related incidents and alerts, NOC Engineer will work with other support teams, Incident/Problem Managers and Stakeholders. The candidate must be able to provide prompt technology operations support in a high energy, fast-paced environment.
· In this role you’ll:
· Work with various Engineers to resolve production incidents, monitor production applications performance, servers, and network using a combination of monitoring tools to ensure availability.
· Responsible for overall availability, communications and first level support for the Amadeus Hospitality production environments.
· Pro-actively monitor the network, voice and applications infrastructures to maintain availability, integrity, confidentiality & performance.
· Execute management & support personnel escalations in the event of any performance degradation or production issues.
· Keep business teams updated with consistent and appropriate communications in the event of any production issues.
· Initiate incident management, triage and personnel escalation efforts for any production issues.
· Works diligently to respond to automated alerts from monitoring tools according to WLI. Use diagnostic tools to ascertain level and criticality of problem. Discover faults
and conditions in a proactive manner. Diagnose cause where appropriate and resolve expeditiously.
· Ability to use Monitoring tools like Datadog, Zabbix, Splunk, and others to be proactive and handle the Incidents effectively
· Perform periodic health checks of systems and applications. Ability to prioritize and handle multiple tasks simultaneously working with minimal supervision
· Generate documentation for processes in the NOC as needed. May write or revise system documentation and procedures.
· Must be available to work non-standard business hours/shifts and be willing to participate in work shift rotation for the occasional shift coverage during holidays or other (i.e., time off vacation, sick, etc.).
· About the ideal candidate:
Required Skills and Knowledge
· Bachelor’s (new grads), technologist or technician degree, in related field preferred.
· Excellent communication skills
· 1+ years of related experience in NOC Operations
· Understanding of servers, Datacenter, monitoring tools and networking technologies.
· Understanding and experience with Linux and Windows Operating Systems.
· Language: English
Following skills are a plus:
· Experience using and administering monitoring systems [Datadog, Zabbix, Prometheus, Splunk, Nagios, Site 24X7, Solarwinds, etc.].
· Experience in ticketing systems (ServiceNow), ITIL and implementing NOC best prac-tices.
Work Conditions:
· Must be willing to work in a 24x7x365 environment. This will include a 24/7 rotating on-call schedule.
What we can offer you:
· Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
· Work from anywhere: onsite, hybrid or fully remote.
· Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to de-velop and grow.
· Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.