Customer Services L2

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Thales A tiempo completo

Position Summary


As a _Customer Service Front End _, the main mission is to exceed Customer expectations in terms of service, order treatment & follow up, developing close and confident relationship with internal and external customers.


Essential Functions / Key Areas of Responsibility

  • With the guidance of the Customer Service Lead, acts as Main interface for Tier 2 Customers.
  • Acts as liaison with internal sales, marketing, technical team, card manufacturing and personalization centers stakeholders during order treatment process.
  • Builds, grows and maintains a good relationship with Regional Tier 2 Customers, by coordinating (with the guidance of the Customer Service Lead) day to day activities on customer orders such as:
  • _Receive purchase orders & control order features according to contract or quote (prices ), _
- _Request completion from relevant process owners, create the technical data for the configured item in the local ERP system, _
- _Enter customer/interco order in to the system and/or local ERP system, _
- _Track approval process with "owners" such as Order Engineer Leader (OEL) for Printing, Coding, and Personalization approvals, _
- _Contribute and execute to final homologation of card samples by appropriate banking scheme when needed (Amex, Visa, Master Card, etc.). _
- _Work with credit management for letter of credit, credit limit. _
- _Ensure planning department proposes a delivery date fitting with customer requirements through an optimized supply, production and delivery plan, _
- _Manage and/or control the invoicing and credit note process (depending on systems/order flows type) and organize Return of Material (RMA) if needed by respecting corporate OI2 rules (order to invoice). _
- _To monitor customer semi-finished cards inventory against Service Level Agreement and require preventive/corrective actions on planning if needed. To contribute to the SLA fulfillment, change request & pull process according to personalization sites organization. _
- _To contribute or manage stock for the various types of contracts. Liaise supply of collaterals with/for customers depending on contract requirements, make sure customer orders in time and insure the needed stationery is available on time. _
- _To manage any post sale service (including Allynis solutions), and customer complaints, not only tracking them but engaging the relevant teams on quick and strong corrective actions. _
- _Working with the Customer Service Lead, gets accurate details forecast/per product and follow up with the customer for any new or existing project and share the relevant information with internal teams. _
- _Contributes doing checks on card manufacturing features, freights & personalization - added services, to secure billing of all services included in the contract. _
- _Contributes to new projects costing and commercial proposals in line with the card manufacturing and Allynis Added Services Catalogue set up by the marketing team. Liaise with internal stakeholders (Marketing, NPI, TC, Sales). _
- _Participates to production and customer meetings and assist customers when visiting Thales facilities. _
- _Working with the Customer Service Lead, executes, monitor and achieve the revenue committed in monthly basis by their customers, which will contribute to the Regional commitment to the Business Line. _
- _Highlight and escalate any risk to achieve it to the Customer Service Lead. _

Minimum Requirements:

- _Minimum 4-year bachelor degree plus 2 years' experience in an administrative organization preferable in customer facing. _
- _Proactive, dynamic, limited supervision & self-sufficient and multitasking. _
- _Good organizational skills and with a good level on Excel and Microsoft tools. _
- _Excellent English level, written and oral. _
- _Very good written and verbal communication skills. _
- _Good interpersonal skills & communication. _
- _Very good ability to work under pressure. _

LI- HYBRID.

LI-JCB

  • Production Manager L2

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Publicis Groupe A tiempo completo

    Job Description What you'll do: The Production Manager L2 coordinates various aspects of the digital production process, ensuring smooth operations and efficient output. With a primary objective of optimizing production timelines and workflows, they contribute significantly to the organization's success by ensuring the timely delivery of products...

  • Software Engineer L2

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Twilio A tiempo completo

    See yourself at Twilio:Join the team as Twilio's next Software Engineer L2.Who we are & why we're hiring:Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support...

  • Services Bdl

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Rockwell Automation A tiempo completo

    Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • Sr. Data Architect, Data Lake, Professional Services

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Amazon Web Services Colombia S.A.S. A tiempo completo

    7+ years of technical specialist, design and architecture experience 5+ years of database (eg. SQL, NoSQL, Hadoop, Spark, Kafka, Kinesis) experience 7+ years of consulting, design and implementation of serverless distributed solutions experience 5+ years of software development with object oriented language experience 3+ years of cloud based solution (AWS or...

  • Data Architect, Data Lake, Professional Services

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Amazon Web Services Colombia S.A.S. - E40 A tiempo completo

    Are you a Data Analytics specialist? Do you have Data Lake/Hadoop experience? Do you like to solve the most complex and high scale (billions + records) data challenges in the world today? Do you like to work on-site in a variety of business environments, leading teams through high impact projects that use the newest data analytic technologies? Would you like...

  • Customer Success Manager

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Thales A tiempo completo

    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...

  • Services Engagement Representative

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Genesys A tiempo completo

    Position Overview:The Services Engagement Representative for Professional Services is responsible to drive Professional Services bookings and revenue in assigned accounts and/or prospects, while creating and fostering relationships with all levels of stakeholders in new and existing customers.In this role you will (Key Responsibilities)**:The Services...

  • Public Financial Services

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Amazon Web Services Colombia S.A.S. - E40 A tiempo completo

    Do you have a passion for Technology? Do you have experience in how Financial Services organizations can use cloud technology to enhance their services and benefit their customers, or have expertise working with Financial Services institutions to optimize the citizen's digital journey? Do you want to help shape the technology that is used by governments in...

  • Technical Support Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Torre AI A tiempo completo

    We're helping one of our clients, Zibor Desarrolladores, hire for Technical Support Specialist."Developing the best products and services for our customers."Compensation: COP 2.5M - 3.5M/month.Location: Remote (for Colombia residents).Skills: Proficient in L2 support, server administration, AD (Active Directory), network engineering, L3 support, and...

  • Technical Support Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Sofvio A tiempo completo

    We're helping one of our clients, Zibor Desarrolladores, hire for a Technical Support Specialist."Developing the best products and services for our customers."Compensation: COP2.5M - 3.5M/month.Location: Remote (for Colombia residents).Skills: Proficient in L2 support, server administration, AD (Active directory), network engineering, L3 support, and...

  • Sr Cloud Application Architect, AWS Professional Services

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Amazon Web Services Colombia S.A.S. - E40 A tiempo completo

    Amazon Web Services (AWS) Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right...

  • Customer Support Supervisor

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Finyard A tiempo completo

    At Finyard, we're a global team of engineers, data scientists, marketeers, and financial experts, passionate about technology and innovation. We're all about bringing revolutionary software services to people all around the world, and have been since 2018.Our mission is to innovate by launching modern software solutions in the FinTech space, giving users...

  • Mainframe Modernization Arch, AWS Professional Services

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Amazon Web Services Colombia S.A.S. - E40 A tiempo completo

    Amazon Web Services (AWS) Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right...

  • Services Director Pcp

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia GE Healthcare A tiempo completo

    Job Description Summary: The Services Director is responsible to drive customer satisfaction, services profitability and improvement projects in all service delivery areas. Ensures compliance with regulations and successful audits. Creates service metrics to measure and drive common performance across the PCP LCT (Puerto Rico, Peru and Colombia)GE HealthCare...

  • Customer Service Agent

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Unicity A tiempo completo

    Unicity International Customer Service Agent Position in Bogotá Unicity International, a company focused on health and wellness globally, is looking for commercial advisors/agents to join our customer service team in Bogotá. This role is centered on assisting customers in the Latin markets of the United States, Canada, and Puerto Rico. Position Details:...

  • Customer Service Agenet

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Pentasia A tiempo completo

    Bogota Colombia Strong base + HealthJob Reference: 34949It is all about communication. The Customer Services department suggests the only touchpoint for the customers who want to communicate with. As a CS Agent, you will be responsible for handling all communications and assisting our customers with inquiries and issues they may face. The Customer Services...

  • Dart Customer Service Analyst

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completo

    Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest...

  • Customer Services Analyst

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Smith+Nephew A tiempo completo

    Life Unlimited . At Smith+Nephew, we design and manufacture technology that takes the limits off living. What will you be doing? Ensure that distributor orders have been transmitted by customer service in a timely manner. Consolidate and analyze the supply of products by franchise, detecting and reporting opportunities and risks. Maintain constant...

  • Managed Services Engineer

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia AireSpring A tiempo completo

    Company DescriptionFounded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has...

  • Admin and Customer Support Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Hustler Marketing A tiempo completo

    Company Introduction: FATJOE is a leading company founded in 2012, renowned for being one of the world's largest providers of outsourced Link Building, SEO Services, Content Creation, Design, and Video services. With a global reach, we collaborate with over 5,000 agencies worldwide on link building and content marketing campaigns. Our commitment to...