Ebs Servicenow Product Owner
hace 2 semanas
Who We Are
- At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic brands including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON'S and BAND-AID that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage and have brilliant opportunities waiting for you Join us in shaping our futureand yours.
What You Will Do
Key Responsibilities:
- Perform discovery of business needs, document functional requirements
- Act as a trusted, strategic advisor to Process Owners and Service Delivery Leads to demonstrate a keen understanding of their business needs and how the product can address them
- Own the vision for the product area and constantly maintain and iterate the product roadmap, ensuring visibility, alignment and buyin from stakeholders
- Oversee the entry of business needs into the Demand Management Intake platform
- Create and manage user stories for ServiceNow platform, focusing on Procurement Case Management, Supplier Portal and Guided Buying, which includes but is not limited to:
- User story grooming with functionally specific project teams
- Update user stories until they are in Definition of Ready (DoR)
- Define user acceptance criteria in review with functional project teams
- JIRA Project Backlog Administration
- Provide consultation on requirements to Service and Process Owners
- Oversee the prioritization of requests in the backlog; coordinating with BA's, Development teams and the department head
- Review and approve documentation of work product, user stories, backlog prioritization
- Communication to all project stakeholders with updates & status of pending & inprogress requests
- Assist the Test Lead in the development of a test plan and confirming resource requirements
- Create and track appropriate metrics to meeting SLAs
- Recommend improvements in waysofworking to ensure quality of output, customer satisfaction, user adoption and enable agility to respond to changing business needs
What We Are Looking For
Qualifications:
- A minimum of a Bachelor's Degree is required; advanced degree or IT major preferred
- A minimum of 5 years of relevant business experience is required
- Experience with ServiceNow is required, appropriate Systems Certifications preferred
- Experience with defining the functional needs for system integrations is required
- Experience with ServiceNow SourcetoPay, Procurement Operations, Supplier Lifecycle Management and/or equivalent platforms or modules strongly preferred
- Experience working in a Global Services environment strongly preferred
- Knowledge of Genesys and/or telephony is preferred
- Experience in SDLC and Agile development process required
- Understanding of the Scrum process is required
- Experience in JIRA required
- Familiarity with Data Privacy and Cyber considerations a plus
- Strong business systems analysis and reporting skills are preferred
- Superior communication and collaborative skills required
- Superior Account and Stakeholder Management skills are required
Qualifications:
What We Are Looking For
Qualifications:
- A minimum of a Bachelor's Degree is required; advanced degree or IT major preferred
- A minimum of 5 years of relevant business experience is required
- Experience with ServiceNow is required, appropriate Systems Certifications preferred
- Experience with defining the functional needs for system integrations is required
- Experience with ServiceNow SourcetoPay, Procurement Operations, Supplier Lifecycle Management and/or equivalent platforms or modules strongly preferred
- Experience working in a Global Services environment strongly preferred
- Knowledge of Genesys and/or telephony is preferred
- Experience in SDLC and Agile development process required
- Understanding of the Scrum process is required
- Experience in JIRA required
- Familiarity with Data Privacy and Cyber considerations a plus
- Strong business systems analysis and reporting skills are preferred
- Superior communication and collaborative skills required
- Superior Account and Stakeholder Management skills are required
Job Function Finance
Organization:
Johnson & Johnson de Colombia S.A.
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