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Project Manager
hace 3 meses
Job Category :
Customer Success Group
Job Details:
At Salesforce, there is nothing more important than the success of our customers.
In the Professional Services Organisation, our trusted experts and high-value services secure customer success by accelerating adoption, engagement, and growth for customers of all sizes.
In collaboration with Sales, Technology & Products, and our Partner community, we bring the full power of Salesforce to help customers to achieve business value faster.
We are seeking an innovative and passionate project manager who share our vision of bringing the power of cloud computing to enterprises.
Ideally you are unsettled by the status quo, question orthodoxies, experiment with new insights and technologies.
You led the teams that created a new digital or innovation business within an existing organization and subsequently delivered the experiences.
You know how to cultivate ideas, conduct experiments, and know when to adjust or persevere.RESPONSIBILITIES
- Create and lead project plans; monitor and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success.
- Ensure on time and on budget delivery of projects while also ensuring that project gates and governance are properly adhered to during the execution of the project.
- Track utilization of project resources this against the prioritisation and budget. This includes on time entry and approvals for project timesheets.
- Run routine execution of project implementations. Assist with the planning, tracking, documentation and status updates for the project.
- Lead scope changes and ensure the project is delivered on time and within budget
- Able to run one or two large projects or a couple of small to medium sized interrelated projects requiring complex multifunctional collaboration and management at the program level.
- During the course of a project, be the primary customer interface and perform project management activities that ensures alignment to Salesforce methodology and project gates and governance.
- Exercise solid project leadership skills combined with good eye for business and indepth analytical skills.
- Facilitate requirements gathering and assist with the creation of project results, as needed.
- Facilitate and lead the creation of salesforce technical design documents for complex projects, by communicating with Technical Architects and Developers, as needed.
- Adopt a standardized development lifecycle methodology for all projects.
- Find opportunities to demonstrate all Salesforce technologies.
- Facilitate review sessions with the client and your team.
- Participate in end to end implementation planning including project management, issue management, communication and organizational change.
- As necessary, write and review QA and UAT test scripts.
- Lead UAT with end users including coordination and user acceptance signoff.
- Leverage business knowledge and expertise to drive business process improvements.
- Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and future product roadmapping.
- Have difficult conversations regarding budget, resources and timeline and formally collect and communicate outcomes of those meetings.
- Responsible for all project work, reviewing those results prepared by the team prior to submission to the client
- Identifies and manages project risk
PREFERRED QUALIFICATIONS & SKILLS
- 5+ years experience, in project management role leading enterprisescale CRM projects,
- SFDC experience is not required but parallel implementation experience is required
- Demonstrated project leadership skills with direct responsibility for running project teams, budget and schedule against a customer or vendor contract
- Lead internal and external project customers; confirmed negotiation, conflict management, issues, executie communication and leadership skills
- Outstanding and effective interpersonal skills; along with good executive presence. Verbal and written; ability to work with remote teams during nontraditional business hours
- Ability to lead both small and enterprisewide engagements, facilitate meetings, mentoring teams of junior team members, and proactively run project risks
- Ability to weigh business and technical requirements to identify dependencies, produce project plans and estimates
- Ability to proactively identify and handle project risks
- Ability to work effectively in a fast paced, high energy, teamoriented environment
- Ability to multitask and perform effectively.
- Must be able to travel up 25%
- Bachelor's degree in Business Administration and/or Information Technology or equivalent experience
- Agile SCRUM Master Certification
- PMP Certification
