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Fraud Prevention Support Analyst
hace 2 semanas
As a Fraud Support Analyst on a fix term contract you will provide support to our clients and their payers for all matters related to fraud prevention strategy, contributing to the efficiency of our service, and facilitating transactional activities for merchants.
The interaction of this role with clients will be through emails and tickets.- Correctly identify customers' needs.
- Answer tickets and customers' emails.
- Resolve cases with attention to detail using our antifraud tools.
- Correctly learn and follow internal procedures and guidelines to solve the different types of cases.
- Work with autonomy under productivity and QA KPIs.
- Identify and escalate issues to supervisors or other teams.
- Technician, technologist, or student of final semesters in administrative studies or communication.·+6 months experience in customer service
Nice to have:
Experience in Fraud Prevention or in E-commerce or banking.
- Proficiency in Excel and Word
- Excellent written communication
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