![D&S Global Solutions](https://media.trabajo.org/img/noimg.jpg)
Operational Support
hace 2 semanas
Position Title:
Bilingual Operational Support
Language (s): All applicants must speak fluent English. Any other language is a plus
Contract Type:
Labor / Indefinite Terms
Equip
required:
Computer 8GB RAM / Windows 10 or later / Internet speed 30 MB
Job Start Date:
Immediate
Location: 100% Remote
Country:
Colombia
Hours: 8:00 AM to 5:00 PM US CST Monday to Friday. Flexible schedule based on business needs
Reports To:
Operational Support Manager
Company Overview
D&S Global Solutions provides world-class Order-to-Cash solutions, leveraging proprietary technology and global delivery capabilities, to deliver frictionless customer experience and optimized client outcomes.
D&S Global Solutions was founded in 1997, headquarters:
Austin, TX.
Current clients include many of the most sophisticated service companies in technology, financial services, agriculture, and credit issuers, including several Fortune 100 companies.
D&S teams are in North America, LATAM, EMEA and Asia providing services into over 190 countries for our clients.The operational support conducts an interface within the operations team (collections / accounts receivable agent) and the client.
Essential Duties and Responsibilities include the following:
- Zendesk tickets
- Reviewing Ops requests to the client for accuracy and content
- Ensure New tickets are sent to the client in a timely manner
- Following up with the client on open tickets
- Escalating aged tickets to Client Management for assistance
- Reviewing client systems to selfserve Ops requests where we have access
- Use advanced call structures and techniques
- Utilize concise notes/updates in corporate/client databases
- Demonstrate behaviors reflecting our policies
- Maintain a positive customer relationship
- Exceed standards expressed by the client
- Working with International/Latam tickets (backup requests, payment requests, general collection inquiries)
Qualifications:
- Ability to speak fluently and write clearly in English
- Attention to detail
- Excellent written and verbal communication skills
- Ability to work in multiple systems
- Adaptable to change in a fastpaced work environment
- Ability to manage multiple projects and priorities
- Proficiency in MS Word and Excel
- Ability to build rapport, ask questions, listen and redirect the conversations
- Ability to overcome objections, analyze responses and negotiate resolutions
- Work independently and as part of a team to achieve required metrics and standards
- Solid time management skills
- Knowledge in customer service
- Ability to adapt to new business opportunities, challenges and client demands
- Excellent verbal and written communication skills
- Ability to learn and grow with our organization
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