Bilingual Customer Service Representative
hace 2 semanas
Bilingual Customer Service Representative - English B2+
Office hours (day time) USA Client Time zone CST
Monday to friday
Onsite - Mall Vizcaya Provenza
We are Sworkz, a nearshoring company headquartered in Miami, FL. with operations in Colombia. Launched in November 2021, our long-term goal is to match US businesses' growth with positive impact.
In Sworkz you'll find more than a workplace We promote a creative environment where all ideas are welcome, leaders are eager to help you grow and co-workers will support you every step of the way.
Responsibilities
- Manage incoming phone calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- No sales
Requirements and skills
- Proven customer support experience or experience as a Client Service Representative of min 6 months
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
What we offer
- Inclusive environment
- Salary at 2,800,000 COP with contrato indefinido full Paid training
- Daily SNACK
- Food and transportation Bonuses (200,000 COP more fixed monthly )
- Health Insurance Coverage (Plan Complementario Sura or EMI) Gym Membership & active rest
- Professional and Personal Growth Opportunities
Tipo de puesto:
Tiempo completo
Salario:
$ $ al mes
Pregunta(s) de postulación:
- do you understand that this is onsite in Medellin?
- do you understand that this requires an english B2+ or above?
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