Workforce Analyst

hace 2 semanas


Colombia Webhelp A tiempo completo

Location

  • Medellín, Colombia
    Language
  • Spanish***Webhelp está buscando a personas como tú; si tienes habilidades numéricas, gran capacidad de análisis y te gusta innovar, conviértete en uno de nuestros Game Changers.


Estarás a cargo de analizar las tendencias que generan impacto en las métricas de la campaña enviando alertas de las proyecciones financieras, de corto plazo y de los principales indicadores clave de desempeño (KPI) afectados; elaborar y comprender un pronóstico para construir los horarios de los agentes con la estructura más eficiente, cumpliendo con las necesidades de los clientes internos y externos; debes contar con 6 meses de experiência como RTA, Analista workforce, Mission controller o cargos similares, adicional, tener título técnico, tecnólogo o profesional en carreras áreas afines.

Indispensable manejo de excel y dominio de inglés avanzado.
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