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Enterprise Analyst
hace 4 meses
Nuestra aventura como Unicornio continúa y queremos seguir causando impacto como Nación Atrévete a ser parte de nuestro esfuerzo por digitalizar más comercios, llevando nuestros canales de pagos a diferentes países y así cumplir con nuestra misión de Conectar Latam con Pagos.
Enterprise Analyst:
El propósito principal de este rol será, atender solicitudes y requerimientos de los clientes clasificados como enterprise, cumpliendo con los SLA ́s establecidos por chat, correo o mail.
¿Cuáles serán tus funciones principales?
- Cumplimiento de SLA's asignados
- Atención de solicitudes por los canales asignados
- Seguimiento a los casos asignados hasta dar solución al cliente
- Asistir a reuniones con clientes, de ser requerido
- Revisión de comportamiento transaccional de los clientes asignados
- Atención 7/24 por esquema Stand by
- Experiência en Atención a clientes
- Experiência en Pasarelas de pago
- Manejo de CRM
- Experiência en cumplimiento de SLA ́s
En Kushki pensamos en ti y en tu bienestar.
Creemos que lo más valioso de la organización son las personas, y por eso te ofrecemos:
Un gran reto profesional
Trabajo híbrido o remoto, según tu rol
Acceso a plataformas de capacitación y entrenamiento constante
Días de recarga de vacaciones
El día de tu cumpleaños libre
- Flexibilidad en tu lugar de trabajo
❤ Una plataforma de bienestar físico, emocional, y financiero
Convenios con universidades e institutos en la región, para que continues con tu formación profesional
Beneficios monetarios adicionales
Acerca de Kushki:
Kushki es la paytech de clase mundial que conecta a Latinoamérica con los pagos digitales y ayuda a las empresas a reducir los costos y la complejidad de las transacciones digitales, al mismo tiempo que mejora las tasas de aceptación y reduce los fraudes.
Kushki opera localmente en más de diez países y se apoya en sus equipos locales para ofrecer soluciones personalizadas a los clientes de cada país.
Con menos de una década de existencia Kushki ha sido clasificada dentro de la categoría de Unicornio tras lograr una valoración de US$1.5 mil millones.
Anímate a ser parte de nuestra nación
¿En qué creemos?:
Conocemos el potencial de Latinoamérica y
nos atrevemos a apuntar alto.
Nos mueve la idea de crear un ecosistema, donde las cosas sean hechas con cariño, propósito y por un bien común; apoyándonos el uno al otro para aprender y evolucionar juntos.
Le permitimos a las empresas de nuestra región crecer sin límites.
Tenemos una gran capacidad para
desarrollar la mejor tecnología, por lo cual estamos constantemente innovando e introduciendo nuevas soluciones en el mercado.
Nuestra propuesta de valor:
Kushki es la única pasarela de pagos que permite
transar de forma local en toda Latinoamérica bajo una sola integración, evitando gastos en tarifas internacionales e impuestos por salida de capital.
Contamos con operaciones y equipos locales en todos los países donde operamos para dar mejores y rápidas respuestas a nuestros comercios.
- Kushki se enorgullece de ser un empleador que ofrece igualdad de oportunidades. Abrazamos la diversidad y la inclusión. Nuestras decisiones de empleo se toman sin discriminar por nacionalidad, raza, etnia, religión, género, orientación sexual, identidad o expresión de género, estado civil, color, discapacidad o cualquier otra característica protegida por la ley._
- Kushki prides himself on being an equal opportunity employee. We embrace diversity and inclusion. Our employment decisions are made without discrimination based on national origin, race, ethnicity, religion, gender, sexual orientation, gender identity or expression, marital status, color, disability, or any other characteristic protected by law._