Technical Account Manager

hace 2 semanas

Colombia Sigma Solve Inc A tiempo completo

Job Title:
Technical Account Manager / Solutions Engineer - Software Solutions

Job Summary:

Responsibilities:

-
Client Engagement and Relationship Management:

  • Serve as the primary technical point of contact for assigned clients, building and maintaining strong relationships.
  • Collaborate closely with clients to understand their business objectives, technical requirements, and challenges.
-
Solution Design and Consultation:

  • Work closely with clients to design and customize software solutions that address their specific needs and objectives.
  • Provide expert technical guidance and recommendations on product implementation, configuration, and optimization.
-
Technical Support and Issue Resolution:

  • Proactively identify and troubleshoot technical issues or challenges faced by clients, working closely with internal teams to ensure timely resolution.
  • Serve as a liaison between clients and internal engineering, product management, and support teams, advocating for client needs and priorities.
-
Product Demonstrations and Training:

  • Conduct product demonstrations, training sessions, and workshops for clients to showcase features, functionalities, and best practices.
  • Empower clients to maximize the value of our software solutions through ongoing education and support.
-
Solution Implementation and Deployment:

  • Lead the implementation and deployment of software solutions for new clients, ensuring a smooth and seamless transition.
  • Provide handson technical expertise and support during the onboarding process, working closely with clients to address any technical challenges or requirements.
-
Project Management and Account Planning:

  • Develop and maintain strategic account plans for assigned clients, outlining goals, milestones, and success metrics.
  • Collaborate with crossfunctional teams to drive project execution, manage timelines, and deliver results that exceed client expectations.

Qualifications:

  • Bachelor's degree in Computer Science, Engineering, or a related field; advanced degree preferred.
  • Proven experience in software engineering, solutions engineering, or technical account management, preferably in a customerfacing role.
  • Strong technical aptitude and expertise in software development methodologies, programming languages, and software architectures.
  • Excellent communication and interpersonal skills, with the ability to effectively engage and collaborate with clients at all levels of the organization.
  • Demonstrated ability to analyze complex technical requirements, develop innovative solutions, and present technical concepts in a clear and compelling manner.
  • Project management skills, with the ability to manage multiple projects and priorities simultaneously while meeting deadlines and exceeding client expectations.
  • Customerfocused mindset with a passion for delivering exceptional service and driving customer success.
  • Experience with CRM systems, support ticketing platforms, and other relevant tools and technologies used in customer relationship management and support.

Location:

This position is [remote/on-site] and may require occasional travel to client sites as needed.

Ability to Commute:

  • Columbia, Valle del Cauca (required)

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